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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
27 Apr 2024
Verified reviewThis is the best customer service I have ever received.
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A. A.
27 Apr 2024
Verified reviewDelivered on time and all set up, great service 5*
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A. A.
27 Apr 2024
Verified reviewQuick and speedy service
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A. A.
21 Apr 2024
Verified reviewEasy to order with a good range of descriptions and detail on the website. A comparison tool sould have made it even better. The ease of booking the assembly was also good.
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A. A.
20 Apr 2024
Verified reviewThe table was easy to order and delivered quickly. I paid for assembly and the people who delivered it had never set up a table before so there is no expertise there. The consequence is the table is difficult to level each time it is erected. I don’t blame the transport organisation, but Cornilleau need to take responsibility for the training of the people who are commissioned to assemble. I believe I paid £99 for that; they receive £10! That makes training affordable! That said, the table is good quality and a great surface to play on.
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A. A.
20 Apr 2024
Verified reviewSuperbly cooperative in terms of communication on order and flexibility around delivery and installation. Everything went smoothly and to plan. Installation guys were just as great
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A. A.
20 Apr 2024
Verified reviewEasy to find on site. Good delivery options.
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A. A.
20 Apr 2024
Verified reviewPart came very quickly and tennis table is now back in action
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A. A.
20 Apr 2024
Verified reviewExcellent service and speedy delivery. Great communication throughout.
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A. A.
20 Apr 2024
Verified reviewArrived on time & item as expected
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A. A.
20 Apr 2024
Verified reviewPleased with the level of customer service, advice and ease of ordering. Thank you for including an accessory pack free of charge.
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A. A.
20 Apr 2024
Verified reviewGreat service, ordered the wrong items and they were quick to resolve my error.
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A. A.
28 Jan 2024
Verified reviewStraightforward purchasing experience
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A. A.
25 Jan 2024
Verified reviewOne star mark down as the instructions to build were quite hard to follow and didn’t match the video BUT we got there and it is amazing!! Sturdy and solid, and has been such fun
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A. A.
17 Jan 2024
Verified reviewExcellent customer service.
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A. A.
16 Jan 2024
Verified reviewVery knowledgeable, helpful and courteous parts person. Correct spares provided, at speed, for a somewhat elderly table tennis table. What more could one need? Thanks. Dick
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A. A.
16 Jan 2024
Verified reviewI ordered a Table tennis table as a christmas gift and it arrived on time and was easy to put together.
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A. A.
13 Jan 2024
Verified reviewTable is great - although took a while to put it together.
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A. A.
12 Jan 2024
Verified reviewUtterly Disgraceful. Sent two people round to repair my table. They agreed it was faulty, saying that the only solution to it not opening and closing properly was for the tops to be replaced. They gave me no written report at the time, couple of unprofessional jokers! Then when they report back to Cornilleau they say that everything is fine. Liars ! As with these people, no direct line, all you get is answerphones from Cornilleau and their repair agent, Right Road Logistics. Disgusting!
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A. A.
11 Jan 2024
Verified reviewExcellent quality product & speedy delivery. Wouldn't hesitate to recommend. Really pleased with purchase.
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