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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
25 May 2024
Verified reviewExcellent service.
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A. A.
24 May 2024
Verified reviewQuick efficient service of a vet good product
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A. A.
20 May 2024
Verified reviewOrdering our Outdoor table tennis set was so easy, the website is easy to navigate and the extras easy to find. We had lots of updates to where the order was in the process of delivery. It arrived within 3 days of placing the order, by two really nice men. Assembling the table was smooth and straight forward, we didn't pay extra to have someone else set it up - as long as you follow the instructions and look at the clear pictures its easy. We are still yet to use it, but so far we are really happy with it. Thank you!
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A. A.
20 May 2024
Verified reviewGreat service!
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A. A.
20 May 2024
Verified reviewReceived order, part was missing, emailed 2 weeks ago and had to chase as still not heard back. I have ordered before and not had problems, so hopefully just a blip
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A. A.
20 May 2024
Verified reviewVery good service and prompt delivery.
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A. A.
20 May 2024
Verified reviewOrdering was simple. Website easy to navigate. Product arrived as stated at time of ordering. However, the postman left it in an unusual place so took a few days to find it!
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A. A.
11 May 2024
Verified reviewHave just finishing restoring an old, battered table tennis table. The help and advice I received from Cornilleau was exceptional. Far more than just sales.
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A. A.
10 May 2024
Verified reviewGreat options for spare parts
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A. A.
9 May 2024
Verified reviewGlad to have been able to find and be supplied a part for a very old table. Thanks.
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A. A.
8 May 2024
Verified reviewEveryone was really helpful over the phone The items were delivered in good time andcat a good price
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A. A.
8 May 2024
Verified reviewWhat a great table and can tell it will last for years. Very happy with the 600x
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A. A.
5 May 2024
Verified reviewNo difficulty in identifying the parts needed from the website parts pages. Ordered on-line Monday and received Tuesday.
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A. A.
5 May 2024
Verified reviewAll excellent
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A. A.
5 May 2024
Verified reviewAll excellent
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A. A.
5 May 2024
Verified reviewExcellent service & product.
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A. A.
5 May 2024
Verified reviewI ordered a side panel along with a net to fix my table which had blown over in high winds. The net, I found out after, did not fit the side panel I had needed. I think it is a shame that this wasn’t picked up by Cornilleau as I am sure most customers do not own multiple tables and so it would have been pretty obvious these two items would not be compatible. Communication with the company has always been fine but when informing them of the mistake I was told I would have to other for the postage to return the net, which I find disappointing.
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A. A.
5 May 2024
Verified reviewEfficient service, easy to use website
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A. A.
5 May 2024
Verified reviewI loved everything about this company. Easy to get through to on the phone, Knowledgeable assistant. Easy to order. Very quick delivery
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A. A.
27 Apr 2024
Verified reviewGreat product. Does the job
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