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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
28 Aug 2023
Verified reviewExcellent customer service. The tt table is fantastic (outdoor). My kids are delighted. Very quick delivery all the way up to the Highlands - thank you!
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A. A.
25 Aug 2023
Verified reviewNew wheels, really good.
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A. A.
25 Aug 2023
Verified reviewAll good thanks.
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A. A.
24 Aug 2023
Verified reviewGreat product, took a while to assemble but got there in the end. Would recommend.
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A. A.
24 Aug 2023
Verified reviewVery quick and efficient service thank you
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A. A.
23 Aug 2023
Verified reviewFast and efficient
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A. A.
22 Aug 2023
Verified reviewThe customer service was excellent, a slight defect in the table tennis table and they replaced the side immediately, we're very responsive and helpful at the same time, refreshing.
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A. A.
21 Aug 2023
Verified reviewSuccessfully replaced old plastic side panels from a pre 2014 table with new ones. Had to wait a few weeks for the delivery, but the supplier kept us well informed. Great that this company gives access to the info and parts needed!
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A. A.
21 Aug 2023
Verified reviewVery quick delivery
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A. A.
19 Aug 2023
Verified reviewEasy, all to plan so happy purchase, product is good, pleased with what I purchased.
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A. A.
14 Aug 2023
Verified reviewGreat service - prompt delivery, thnak you.
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A. A.
14 Aug 2023
Verified reviewPaid to have the table installed by the delivery team who have built it incorrectly which I reported to cornilleau whi said they would come back to me within 24hrs and not heard anything back for 5 days now. What the point of paying for installation when the install team can’t even build it correctly.
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A. A.
11 Aug 2023
Verified reviewCannot fault the service or product so far. Excellent.
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A. A.
11 Aug 2023
Verified reviewGreat table tennis table and excellent service pre and post from the central team in the UK. Adam was fantastic in getting our delivery and build sorted and in getting a small post sale problem resolved. Really nice to get a personal approach to customer service given how poor the experience can be these days with many companies.
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A. A.
8 Aug 2023
Verified reviewEasy to use web site was easy to identify parts and place order. Good communication post order.
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A. A.
7 Aug 2023
Verified reviewProduct was delivered 7pm on a Friday night, service team arrived later and it disrupted our evening plans as they'd not finished until approx 8.30pm
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A. A.
5 Aug 2023
Verified reviewAfter sending photos of the part I wanted to replace,the staff identifyed whst I needed and it was wuickly dispatched.
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A. A.
4 Aug 2023
Verified reviewSupplied the part for my table tennis table quickly and it fitted perfectly.
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A. A.
3 Aug 2023
Verified reviewVery helpful in sorting me out with a new net.
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A. A.
2 Aug 2023
Verified reviewInitially poor communication on delivery dates then delivery team were 4 hours late,rude and then wouldn't assemble the table as it was going to rain!! You'd have thought a pop up gazebo or similar would be a wise investment for an installation team worried about getting wet? They could have used ours? It all took too long and missed an important date. To be fair it wasn’t Cornillieau staff and when notified they tried hard to rectify the situation so full marks to them and the table is very good.
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