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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
1 Aug 2023
Verified reviewGood part that worked
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A. A.
31 Jul 2023
Verified reviewvery prompt and good value
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A. A.
29 Jul 2023
Verified reviewWe had a terrible first experience having a team assemble our table who made 13 separate errors, including damaging the playing face. Which was disappointing. However, as soon as we made the team at Cornilleau aware of this we have been super impressed. A brand new table was sent, with a competent assembly team, and a present for my son to apologise. It was great exemplary service and what you would expect from a premium brand. Sometimes things don't go to plan and when you have an issue all you can do is judge people on how they responded. Which is why I am giving Cornilleau 5 stars.
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A. A.
29 Jul 2023
Verified reviewExcellent product & service!
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A. A.
29 Jul 2023
Verified reviewThe people who installed it left the job half done. There was a box left unpacked and the table has no cover. We paid for it to be fully installed. The table also had a terrible lean on it (balls rolled to left). We have managed to resolve this by resetting the table using alan keys.
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A. A.
28 Jul 2023
Verified reviewSimply put, the all round service was excellent. From buying, through to actually speaking with the managing director by phone ( because the number is there for you to call if you need any assistance), delivery and assembly. Would certainly buy from again.
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A. A.
26 Jul 2023
Verified reviewDelivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to deliver it. That said , The table was really easy to build with two people and all the parts were provided. The table arrived well packaged and the delivery guys were very careful. The table quality is excellent , easily manoeuvrable and easy to put up and down ( ideal when a quick shower arrives) overall top quality and lots of fun to play.
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A. A.
25 Jul 2023
Verified reviewExcellent service, quicker than expected.
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A. A.
16 Jul 2023
Verified reviewExcellent service. Goods as described. Thank You.
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A. A.
13 Jul 2023
Verified reviewGood table tennis table. Instructions easy to follow for assembly. Family enjoying having the table available to play on. Worth getting some of the outdoor weighted balls.
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A. A.
12 Jul 2023
Verified reviewThe ordering process and confirmation are great. It took a few weeks to get the table once I ordered it, but it is a great ping pong table.
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A. A.
11 Jul 2023
Verified reviewFantastic quality table tennis table. The resin playing surface is great to play on and looks good on the garden. Was straightforward to construct and is very easy to open/close. Ordering was very easy and delivery was well organised.
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A. A.
10 Jul 2023
Verified reviewExcellent quality, prompt delivery!
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A. A.
9 Jul 2023
Verified reviewGreat service including setup
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A. A.
8 Jul 2023
Verified reviewI ordered a top of the range outdoor table, something my family have been looking to for a while. The delivery experience was good, swift and polite. However, we opted for the installation service, which I can only say is not worth it. The two people responsible for our installation were clowns. They have damaged the table in three places, the playing surface has a ding, and both legs are scratched badly. Not to mention that many of the fittings are in backwards, loose, not clipped into their housing or upside down. It's turned something that was meant to be a fun family experience into a major hassle. So frustrated and disappointed by it all.
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A. A.
6 Jul 2023
Verified reviewEarly delivery
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A. A.
6 Jul 2023
Verified reviewNikki Sharp in Sales (and assembly help) was bloody brilliant. Assembly with tech and engineering background husband did not end in divorce and I am delighted with the easy-to-operate and move table tennis table bought to keep my grandchildren off their tech gizmos.
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A. A.
6 Jul 2023
Verified reviewSuperb delivery
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A. A.
4 Jul 2023
Verified reviewHave not yet received order
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A. A.
4 Jul 2023
Verified reviewGreat service, quick delivery and the cheapest price out there which doesn't normally happen from a main supplier !!
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