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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
13 Oct 2023
Verified reviewVery helpful customer service team
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A. A.
13 Oct 2023
Verified reviewWebsite easy to use. Ordered two spare parts for a table tennis table. Prompt efficient service both times
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A. A.
10 Oct 2023
Verified reviewDelivery was quick and on time. Assembly instructions were easy to follow.
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A. A.
30 Sept 2023
Verified reviewGreat product. It was missing one small part and customer services sorted it within a few days.
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A. A.
26 Sept 2023
Verified reviewThe wheels you sent do not fit
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A. A.
26 Sept 2023
Verified reviewReally good service. Included assembly with the purchase. Only downside was the final assembled table didn't allow locking into position, the locking pins weren't released.
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A. A.
25 Sept 2023
Verified reviewOur table tennis table was delivered ahead of the planned date and we were kept up to date to book in the delivery date The table is excellent quality, we went for the 500X external table. We put it together ourselves which did take a bit of time Very easy to set up and put away Being used by all the family. Very pleased with our purchase Would recommend the additional pack of external cover, and table tennis bats and balls
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A. A.
24 Sept 2023
Verified reviewThis table tennis table was a gift for my husband’s birthday. He is delighted with the quality of the table. The delivery was on time & pleasant. The instructions for assembly were clear, we did have a slight challenge with the arms for the legs & the brake. Overall excellent value for money everyone having lots of fun.
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A. A.
21 Sept 2023
Verified reviewGood contact, great service. And brilliant table tennis table. It took two of us just over an hour to assemble. Table tennis on a new table is like a new sport! Took it out to the field last night for a table tennis championships before supper round the table while the light faded. I need some reflective ping pong balls!
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A. A.
19 Sept 2023
Verified reviewPoor website and expensive for very simple spares
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A. A.
18 Sept 2023
Verified reviewThe problem is that although the net was fine, it doesn’t fit the fixture on the table. I understand that this is probably because I have an older table but the website was not clear in telling me which net to order.
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A. A.
15 Sept 2023
Verified reviewQuick delivery Not over priced
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A. A.
15 Sept 2023
Verified reviewOur experience of buying from Cornilleau UK has been very positive. Excellent product which came very well packed. Efficient delivery with prior notification. My two grandsons aged 19 and 13 assembled the table. It took a few hours but they followed the instructions and worked well together. Good for me and an excellent learning experience for them. They enjoyed a game afterwards!!
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A. A.
11 Sept 2023
Verified reviewResponsive to enquiry regards a replacement table part. Delivery quicker than anticipated. Well packaged and good value.
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A. A.
10 Sept 2023
Verified reviewExcellent table but wheel fell off first week because not assembled properly by assembly team
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A. A.
4 Sept 2023
Verified reviewArrived on time and in the promised condition.
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A. A.
1 Sept 2023
Verified reviewI purchased a replacement locking mechanism for my TT table and it was a doddle to fit. My table is an older model but apart from the colour of the part being black instead of the original red it was perfect.
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A. A.
1 Sept 2023
Verified reviewGreat table and delivered promptly. Only tricky part setting up was getting the leg stays the correct way round but trial an error proved sufficient.
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A. A.
30 Aug 2023
Verified reviewExcellent service and prompt delivery. Highly recommended.
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A. A.
30 Aug 2023
Verified reviewProduct is excellent quality. Only slight disappointment was that “on table” storage accommodates 2 rather than 4 bats. (4.8 stars) “Premium” delivery service, however, was utterly appalling. Didn’t arrive I first delivery window. Re-arranged for early the next morning when they turned up about 2 hours without any contact. Unapologetic and rude. Left unnecessary mess. (0 stars)
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