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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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M. D.
18 Oct 2024
Verified reviewOnly problem was here was no instructions.
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I. H.
18 Oct 2024
Verified reviewI bought the wrong size product and they allowed me to return and promptly gave me a full refund once they received it.
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D. U.
17 Oct 2024
Verified reviewPrompt delivery. Quality product. Looks presentable on the folded table.
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C. M.
16 Oct 2024
Verified reviewEntirely smooth experience from start to finish. What’s more, there is always someone at the other end of the phone to offer assistance.
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M. L.
16 Oct 2024
Verified reviewHelpful company, responsive to emails, quick dispatch.
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B. K.
16 Oct 2024
Verified reviewThe panel comes scratched on all sides. Contacted customer centre with no response.
Reply from Uk.cornilleau.com
Good morning, I have reached out to you directly today via email. We have not received your original communication, however we would like to get the issue fixed for you ASAP, please can you look out for my email (sent 9:15am), it may go be in your junk mail if not in the main inbox. Kind regards Adam
Reply from Uk.cornilleau.com
Good morning, I have sent you an email this morning - 9:15am, please check your inbox and junk mail folder. We would like to get this issues resolved as quickly as possible for you. Kind regards Adam
Reply from Uk.cornilleau.com
Good morning, I have made contact this morning - 9:15am, please check your inbox and junk mail folder. We would like to get this issues resolved as quickly as possible for you. Kind regards
Reply from Uk.cornilleau.com
Hello, We have messaged you this morning and are working to resolve the I.T. issue impacting the inbox , we are happy to help with your damaged product and information on this is included in the email. Kind regards Adam
Show exchanges Hide exchanges -
J. R.
16 Oct 2024
Verified reviewGreat product & fast service
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B. H.
9 Oct 2024
Verified reviewOrdering was easy, excellent delivery.
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M. L.
7 Oct 2024
Verified reviewPerfect service and an easy ordering process
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T. D.
7 Oct 2024
Verified reviewVery good and efficient company
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A. A.
5 Oct 2024
Verified reviewDelivery OK but table delivered upside down. A nightmare to erect as instructions had not passed any usability test. Took five hours to erect! Some missing steps and no text describing why something had to fitted in a particular way. Video out of date. For example no wheel brake is provided any more. No instructions how to unlock table!
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M. W.
3 Oct 2024
Verified reviewWe had to return our product as both my husband and I bought the same one. The process was easy and efficient!
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N. W.
3 Oct 2024
Verified reviewEasy ordering, quick delivery, good product (table tennis table cover)
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V. T.
3 Oct 2024
Verified reviewNo issues with the company at all
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A. A.
27 Sept 2024
Verified reviewExperts in their field. Reliable with good quality products
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D. R.
26 Sept 2024
Verified reviewNeeded to make a repair to my table tennis table and used the website to locate the parts. Parts arrived but without the fixtures so I asked for help and was emailed within the hour the instructions and I could easily locate the parts I needed. I've made the repairs and the table is working well again!
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A. A.
23 Sept 2024
Verified reviewOrdered pool table and table tennis table. Great products. Delivered as advised and easy to assemble. Great value for money. Would definitely purchase from here again. 👍
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P. N.
20 Sept 2024
Verified reviewHave ordered from Cornilleau before and always a great service and great products, for our table tennis needs.
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A. A.
19 Sept 2024
Verified reviewYou had everything I asked for, brilliant service, great prices fast delivery what's not to like.
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A. A.
15 Sept 2024
Verified reviewExcellent quality and speedy delivery
Reviews displayed in chronological order
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