Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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S. C.
1 May 2025
Verified reviewClear website, items clearly labelled. Fair prices. Fast delivery
Reply from Uk.cornilleau.com
Hello, Thank you for your great review. We're happy to hear that you found the website easy to navigate and that the prices and delivery of the items were to your satisfaction. We look forward to serving you again in the future! Kind regards, The Cornilleau UK Team
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M. B.
1 May 2025
Verified reviewEasy to contact - helpful in ensuring I got the correct net.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your great review. We're thrilled to hear that you found our team helpful in getting you the correct net. If you have any further questions or need assistance, we're always here for you. Kind regards, The Cornilleau UK Team
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D. G.
1 May 2025
Verified reviewExcellent service and prompt responses..
Reply from Uk.cornilleau.com
Hello, Thank you for your lovely review. We’re absolutely thrilled to hear that you enjoyed your experience with us. Kind regards, The Cornilleau UK Team
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T. W.
1 May 2025
Verified reviewExcellent service from UK team.
Reply from Uk.cornilleau.com
Hello! Thank you so much for your kind words about our our team! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience. Kind regards, The Cornilleau UK Team
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D. G.
23 Apr 2025
Verified reviewExcellent service and very responsive, just what we like in our busy lives! unfortunate but true...
Reply from Uk.cornilleau.com
Hello, and thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed our service. Kind regards, The Cornilleau Team
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J. V.
23 Apr 2025
Verified reviewGreat
Reply from Uk.cornilleau.com
Hello, Thank you so much for taking the time to share your positive experience with us! Kind regards The Cornilleau UK Team
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T. M.
21 Apr 2025
Verified reviewNo issues goos communication I have had previous problems and readily sorted. great customer service
Reply from Uk.cornilleau.com
Hello, Thank you for your positive review! We’re glad to hear that previous issues were resolved to your satisfaction. Kind regards, The Cornilleau UK Team
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S. S.
17 Apr 2025
Verified reviewPrompt delivery but the item was not as pictured.
Reply from Uk.cornilleau.com
Hello, Our apologies, the end cap (2201) is now replaced by the star washer (2428), we will be updating the images shortly. Kind regards Cornilleau UK
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I. T.
10 Apr 2025
Verified reviewVery helpful
Reply from Uk.cornilleau.com
Hello! Thank you for your lovely review. Kind regards, The Cornilleau Team
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A. W.
4 Apr 2025
Verified reviewGreat choice of items, and found just what I was looking for, for an outdoor table. Fast delivery too!
Reply from Uk.cornilleau.com
Hello, and thank you for your wonderful review! We’re thrilled to hear that you found exactly what you were looking for to enhance your outdoor experience and that our delivery met your expectations. We appreciate your support! Kind regards The Cornilleau UK Team
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D. N.
4 Apr 2025
Verified reviewSeems a great table.
Reply from Uk.cornilleau.com
Hello and thank you for taking the time to share your thoughts! We're thrilled to hear that you like your table. Kind regards, Cornilleau UK Team
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D. W.
3 Apr 2025
Verified reviewI ordered a replacement wheel for my table it was expensive but did the trick-shame that the original one was so weak.
Reply from Uk.cornilleau.com
Hello! Thank you for taking the time to share your experience with us. We appreciate your feedback on the replacement wheel and understand your concerns regarding the original one. It’s great to hear that the new wheel is working well for you. Your insights are invaluable as we strive to improve our products. Thank you for being a valued customer! Kind regards Cornilleau UK
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W. A.
3 Apr 2025
Verified reviewI thought the quality will be nice , when i received and tried to play then released its bad quality bat. I can't recommend
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our product did not meet your expectations. If you found an issue with the manufacturing of the bat please contact our sales team via the website who will be able to look into this for you and offer a solution. We offer a range of Indoor (and outdoor) bats for all ability levels - the Performance range you've purchased your bat from include bats with higher characteristics (Speed, Spin & Control) than yours and our Excell range will also offer players more. if these are of interest to you in the future we'd be happy to discuss them with you and help you find the ideal bat. Quality is a priority for us, and we appreciate your insights as they help us improve. If you have any further thoughts or concerns, we’re here to listen. Kind regards, The Cornilleau UK Team
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D. L.
3 Apr 2025
Verified revieweasy to order and fast delivey
Reply from Uk.cornilleau.com
Hello! Thank you for your great review! Kind regards, The Cornilleau UK Team
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P. S.
3 Apr 2025
Verified reviewProduct number supplied by Table Tennis Tables UK
Reply from Uk.cornilleau.com
Hello, Thank you for your review. We're happy to hear that our retail partners have been able to assist you with your search for spare parts and you located them easily on our website. Kind regards, The Cornilleau UK Team
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C. G.
3 Apr 2025
Verified reviewExtremely helpful company, paid great attention to my requests for information on spare parts and ensured that the questions were resolved.
Reply from Uk.cornilleau.com
Hello, and thank you for your wonderful feedback! We’re thrilled to hear that you found our team helpful and attentive to your requests regarding spare parts. Ensuring our customers have the information they need is a top priority for us. We truly appreciate your support and look forward to assisting you again in the future. Kind regards Cornilleau UK
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M. S.
3 Apr 2025
Verified reviewSuper helpful team. Great advice and quickly sorted out a delivery issue. Superb customer service. Thank you..
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you with your delivery issue and provide you with helpful advice. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. Best regards, The Cornilleau Team
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G. H.
26 Mar 2025
Verified reviewVery easy to get hold of company, very easy to work out what parts were needed once i had given the model number of the table i have. delivery was in a couple of days after ordering. Great job guys.
Reply from Uk.cornilleau.com
Hello, and thank you for your wonderful feedback! We’re thrilled to hear that you found it easy to identify the parts needed for your table and that your delivery was prompt. Kind regards Cornilleau UK
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B. B.
23 Mar 2025
Verified reviewgood, smooth and problem-free.
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the process to be problem-free and wish you all the best with the bat for the future. Best regards, The Cornilleau Team
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A. M.
21 Mar 2025
Verified reviewExcellent Customers Service
Reviews displayed in chronological order