Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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Andrew S.
28 May 2025
Verified reviewiconic design and the quality of the table and folding mechanism meets the high expectations. The only negative I have is the wheels. They seem weak for the weight of the overall product and I had to replace one set of wheels within only a few months.
Reply from Uk.cornilleau.com
Hello, Thank you for sharing your feedback! We’re delighted to hear that you appreciate the iconic design and quality of our tables. We understand your concern regarding the wheels, and we apologize for the inconvenience this has caused. If you reach out to our aftersales team via the UK website they will be able to assist you with the issue. Kind regards, The Cornilleau Team
Reply from Andrew S.
I've already done this and purchased the spare parts to fix the problem. I do think the customer shouldn't be paying for spare parts for what does appear to be a design flaw. But that's just my perspective.
Show exchanges Hide exchanges -
Renata B.
28 May 2025
Verified reviewreliable company, I recommend it
Reply from Uk.cornilleau.com
Hello, thank you so much for your kind words! We’re thrilled to hear that you find us reliable and appreciate your recommendation. Your support means a lot to us, and we’re committed to maintaining the high standards you've come to expect. Thank you for being a part of the Cornilleau community! Best regards.
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Delyth E.
28 May 2025
Verified reviewGood quality product and put together by 2 adults within expected time frame (abt 90 mins). Lost 1star as cardboard packaging arrived damaged (delivery men could have been more conscientious and helpful) and no manual/instructions enclosed (found You Tube video). Thought some struts and screws were missing only to be told by Customer Services that they haven’t been included since 2023 (no longer considered necessary) but instructions/video still waiting to be updated!! Customer service staff helpful and efficient however. Grandson very happy which is the main thing.
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience with us! We're glad to hear that your product met your quality expectations and that your grandson is happy with it. We sincerely apologize for the inconvenience caused by the damaged packaging and the lack of enclosed instructions. Your feedback is invaluable, and we are actively working to improve our processes. We appreciate your understanding and are thrilled our customer service team could assist you effectively. Best regards, The Cornilleau UK Team
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David L.
28 May 2025
Verified reviewExcellent service, changed colour last minute.very accommodating . Glad I opted for the assembly, definitely worth the extra.
Reply from Uk.cornilleau.com
Hello, Thank you for your feedback. We’re happy to hear you enjoyed our service, especially with the last-minute colour change. It’s great to know that opting for assembly added value to your experience. Kind regards, The Cornilleau UK Team
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Imran M.
28 May 2025
Verified reviewExceptional quality products with brilliant service. Been a customer while living in France and was happy to find them having a UK website now that we are back in UK.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you appreciate our exceptional quality products and the service we provide. It’s great to know that we could continue supporting you as you settled back in the UK. Your satisfaction means the world to us! Best regards, The Cornilleau Team
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Stephen L.
18 May 2025
Verified reviewEverything worked well and the site, delivery details and instructions for assembling the table were good. The table is excellent. However, it was difficult to find a comparison of the instinct table with other Cornilleau models.
Reply from Uk.cornilleau.com
Hello, Thank you for your review! We’re delighted to hear that you found the assembly instructions helpful and are enjoying your new table. If you still require it we do offer a comparison document for all the tables including the Instinct, this can be found under "Documentation and Technical Features" on each Tables product page. Kind regards, The Cornilleau UK Team
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M. L.
17 May 2025
Verified reviewVery pleased with the table tennis table. From the time of ordering it was delivered in a matter of days - well packaged and sooner than expected
Reply from Uk.cornilleau.com
Hello, Thank you so much for taking the time to write your wonderful review! We're delighted to hear that you're pleased with your table tennis table and that it arrived well packaged and sooner than expected. We truly appreciate your support and look forward to serving you again in the future. Best regards, The Cornilleau UK Team
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Philip U.
16 May 2025
Verified reviewExact product i needed
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A. S.
16 May 2025
Verified reviewProduct is great and good quality. Delivery and assembly service not good at all. See further comments below.
Reply from Uk.cornilleau.com
Hello, Thank you for your feedback! We're delighted to hear that you find our product great and of good quality. However, we're truly sorry to hear about your experience with the delivery and assembly service. Your comments are invaluable to us as we strive to improve and we will be taking up this issue with the delivery company to ensure this doesn't happen again in the future. We appreciate your support and hope for a better experience in the future. Best regards, The Cornilleau Team
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P. P.
16 May 2025
Verified reviewfast delivery-quality item-easy transaction- will use again and highly recommended
Reply from Uk.cornilleau.com
Hello, Thank you so much for your fantastic feedback! We’re so happy to hear that you experienced fast delivery and found our item to be of high quality. Kind regards, The Cornilleau Team
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Colin B.
16 May 2025
Verified reviewVery helpful and speedy service
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words about our service. We’re happy to hear that you have had a good experience with the team. Kind regards Cornilleau UK
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Ann A.
16 May 2025
Verified reviewGreat customer service, the ordering process was straightforward and the delivery was faster than I expected.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We're so happy to hear that you found our customer service to be great and that the ordering and delivery process exceeded your expectations. Your satisfaction is our priority, and it's always encouraging to know we're on the right track. Best regards, The Cornilleau Team
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R. C.
8 May 2025
Verified reviewGreat advice from customer services to ensure that I got the correct spare parts. Used the normal post office delivery which was excellent
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to provide you with the right advice for your spare parts, and that you had a positive experience with our delivery service. Kind regards, The Cornilleau UK Team
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M. G.
8 May 2025
Verified review -
G. S.
8 May 2025
Verified reviewEasy to find parts. Very quick delivery.
Reply from Uk.cornilleau.com
Hello Thank you for sharing your experience, we're happy to hear that the website was easy to navigate and you received your part quickly. If you need any assistance in the future please let us know. Kind regards Cornilleau UK
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O. S.
7 May 2025
Verified reviewGood service and found all the parts I needed
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your positive experience with us! Kind regards, The Cornilleau UK Team
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P. R.
5 May 2025
Verified reviewA very nice lady helped me find the correct parts which were dispatched quickly.
Reply from Uk.cornilleau.com
Hello! Thank you so much for your kind words and positive feedback. We're thrilled to hear that our team was able to assist you in finding the correct parts quickly.
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S. P.
1 May 2025
Verified reviewQuick deliver, perfect part. Good price
Reply from Uk.cornilleau.com
Hello Thank you for your lovely review. We're please to hear you've received your order quickly and were happy with the purchase. Kind regards Cornilleau UK team
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A. D.
1 May 2025
Verified reviewInstinct ping pong table is pretty good. Delivery was pretty slow, I think 23 days.
Reply from Uk.cornilleau.com
Hello, Thank you for your review. The delivery company cover the country across a 2-3 week period, I can see this delivery date had to be re-booked in meaning after the initial date was changed you would go back into that 2-3 delivery cycle again which would explain the delay. We will speak with the delivery company about this to improve the service for future customers and make sure they're aware of what happens when rebooking delivery dates. Kind regards Cornilleau UK
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E. R.
1 May 2025
Verified reviewI have a very old table tennis table and was impressed that not only were the parts I needed available but also that I received a response and was able to place an order all within 24 hours
Reply from Uk.cornilleau.com
Hello, We’re thrilled to hear that you were able to find the parts you needed so quickly and that our team's response met your expectations. All parts for our tables will be available for a minimum of 20 years so you should always be able to find what you need. Your satisfaction is our priority, and we appreciate your support as a valued customer. Kind regards, The Cornilleau UK Team
Reviews displayed in chronological order