Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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R. W.
19 Mar 2025
Verified reviewThey have made so many tables that you really need the table manufacturer code and a bit of googling to find the right part. When you do, find it, you might be shocked by how EXPENSIVE THE RIGHT PART IS. But at least the parts are available I suppose...unlike those >> frenchy cars who end the parts programme.
Reply from Uk.cornilleau.com
Hello, and thank you for taking the time to share your thoughts. We appreciate your acknowledgment of the availability of parts for our tables, and we understand that finding the right part can sometimes be challenging which is why all our tables have PDFs available online with the part codes listed which you can download if required. We guarantee that parts will be available for our tables for a minimum of 20 years from the date of purchase and there is also a dedicated aftersales team here who can assist you with any future enquiries. Kind regards, Cornilleau UK
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W. M.
19 Mar 2025
Verified reviewExcellent service. Prompt, clear, rectified broken bat by next post.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words! We're thrilled to hear that you received prompt service and that we could swiftly resolve the issue with your bat. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent support to our valued customers. Best regards, The Cornilleau Team
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L. N.
18 Mar 2025
Verified reviewEfficient response to a part purchase. Not in stock, but notified when became available.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your positive review! We're thrilled to hear that you had an efficient experience with your part purchase and that our notification system worked well for you. Your feedback helps us continually improve our service to meet customer needs. Best regards, The Cornilleau Team
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K. B.
13 Mar 2025
Verified reviewQuite straight forward site. Found what I wanted and delivery was prompt
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience with us! We're pleased to hear that you found our site straightforward and that your delivery was prompt. Your feedback is invaluable as we strive to enhance our services. If there’s anything more we can do to improve your experience, please let us know. Best regards, The Cornilleau Team
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T. K.
5 Mar 2025
Verified reviewHaving placed my order for a table, I was contacted within a couple of days to agree a delivery day. On the day of delivery I was contacted by the delivery team 30 mins out to ensure there were no problems. Table delivered, now for assembly.
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J. A.
28 Feb 2025
Verified reviewExcellent service.
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J. M.
26 Feb 2025
Verified reviewGreat service, fast delivery
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D. V.
25 Feb 2025
Verified reviewGreat customer service helping me around their products. Prompt delivery and a quality replacement.
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R. B.
20 Feb 2025
Verified reviewVery efficient service. Problem dealt with and resolved swiftly. Items received quickly
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D. D.
12 Feb 2025
Verified reviewIt's a shop
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S. B.
10 Feb 2025
Verified reviewThe table tennis top has fitted perfectly on our pool table. It is well made and we've all had a lot of fun already.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that the table tennis top fits perfectly on your pool table and that you've all been having fun. Your satisfaction means a lot to us, and we appreciate your support for our products. Enjoy many more exciting games! Best regards, The Cornilleau Team
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R. B.
10 Feb 2025
Verified reviewVery fast service. Very understanding when I ordered the wrong parts and soon sorted
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D. S.
10 Feb 2025
Verified reviewCornilleau reported that the part was out of stock on 10 December with a lead time of 3-4 weeks. Unfortunately this ran into the Christmas holiday period and after chasing Cornilleau in the New Year they supplied the part after 5-6 weeks. Disappointing but perhaps understandable?
Reply from Uk.cornilleau.com
Hello, Thank you for sharing your experience with us. We appreciate your patience during the holiday period, and we understand how delays can be disappointing. Your feedback is valuable and helps us in striving to improve our service. We are committed to ensuring a better experience for our customers in the future. Best regards, The Cornilleau Team
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K. S.
10 Feb 2025
Verified reviewRelatively easy to locate the item even though I didn't know what it was called. Very quick to process the order and despatch the item.
Reply from Uk.cornilleau.com
Hello, and thank you for your wonderful feedback! We’re thrilled to hear that you found it easy to locate your item and that your order was processed quickly. Your satisfaction is our priority, and your kind words motivate us to keep delivering excellent service. We appreciate your support! Best regards, The Cornilleau Team
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J. L.
23 Jan 2025
Verified reviewEasy to order online. Arrived quickly and was kept up to date with delivery as it progressed
Reply from Uk.cornilleau.com
Hello, and thank you for your wonderful feedback! We're thrilled to hear that you found our online ordering process easy and that your order arrived quickly. Keeping our customers informed during delivery is important to us, and we're glad this made your experience positive. We appreciate your support and look forward to serving you again in the future. Best regards.
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D. S.
16 Jan 2025
Verified reviewWhat i ordered was delivered promptly and my order was correct. 10/10
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful review! We’re delighted to hear that your order was delivered promptly and that everything was correct. Your satisfaction is our priority, and your feedback truly encourages us to continue delivering excellent service. Best regards, The Cornilleau Team
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D. R.
15 Jan 2025
Verified reviewEfficient response to my initial query.
Reply from Uk.cornilleau.com
Hello, Thank you for your kind words! We’re thrilled to hear that our team was able to respond efficiently to your query. Your feedback motivates us to maintain our commitment to providing excellent service. Should you have any further thoughts or needs, we’re here to help! Best regards, The Cornilleau Team
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J. S.
13 Jan 2025
Verified reviewVery quick delivery
Reply from Uk.cornilleau.com
Hello, Thank you for your wonderful feedback! We’re delighted to hear that you experienced a very quick delivery. Your satisfaction is important to us, and we appreciate your positive remarks. Should you have any further feedback or questions, feel free to reach out. Best wishes, The Cornilleau Team
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B. W.
29 Dec 2024
Verified reviewPrompt response
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K. S.
25 Dec 2024
Verified reviewPart easy to find. Postage was a little pricey but arrived the next day so no complaints from me. Thank you.
Reviews displayed in chronological order