Reviews for Ekosport.co.uk

Dear Dominic, We sincerely apologize for the inconvenience you have experienced with Ekosport. We want to assure you that the parcel was properly handed over to the carrier, and on February 26th, at approximately 10:30 AM, you received an email from us containing two documents that were required to be filled out and signed in order for us to proceed with the refund. Unfortunately, we did not receive these signed documents back from you within the seven-day window after receiving our initial email. As a result, based on the information available to us and the lack of required documentation, Ekosport has concluded that the parcel was ultimately delivered to you. We understand this may be frustrating, and we truly regret any confusion or misunderstanding. Best regards, Ekosport

Hello, We’re thrilled that you’re happy with the delivery, packaging, price, and communication. Kind regards, Ekosport

Hello Aaron, Wonderful to hear that you’re happy with your new skis and that you enjoyed our service and price. Kind regards, Ekosport

Hello, Wonderful to hear that your experience with the return and refund process was smooth and quick! We’re delighted that you’ll shop with us again. Kind regards, Ekosport

Hello Jeremy, Wonderful to hear that you’re happy with our service and that your order arrived exactly as expected! Thank you for your patience with the slightly longer delivery time from the UK. Kind regards,

Dear Louise, We sincerely understand your frustration regarding the issue with your parcel. Please rest assured that we have responded to all of your emails—sometimes with delays due to circumstances at the time—but we have always made sure to provide you with updates. The investigation with EVRI was carefully monitored by Ekosport’s internal team, as we take such matters very seriously. It is important to clarify that when a parcel appears to be stuck or missing, an investigation must be initiated with the courier. This process is mandatory and allows us to obtain official confirmation regarding the status of the parcel. Unfortunately, it is not possible to issue compensation before the investigation has been completed, as the courier must first confirm whether the package is lost or if it may still be delivered. We understand that this process can be frustrating, and we truly regret any inconvenience this has caused you. However, once the investigation was finalized, we ensured that you received a full refund without delay. We appreciate your patience throughout this process and remain at your disposal should you require any further assistance. Best regards, Ekosport

Hello Richard, We’re delighted to hear that you are happy with our service and pricing, and we look forward to serving you again. Kind regards, Ekosport

Hello, We’re happy to hear that you found our site easy to navigate with all the necessary information. Kind regards, Ekosport

Hello Matin, Great to hear that your new ski boots fit perfectly and that everything went smoothly with the return and refund of the first pair! We’re also glad you liked the price. Kind regards, Ekosport

Hello Hugh, Thank you very much for your detailed feedback! We’re delighted to hear that you found our service faultless and that your order arrived even ahead of the projected delivery time. It’s great to know that you’re satisfied with the quality, packaging, and price of the items. Kind regards, Ekosport

Hello Peter, Great to hear that your order process was simple and that it arrived quickly. Kind regards, Ekosport

Hello James, We’re happy to hear that you found our website simple, prices good, and delivery prompt. Kind regards, Ekosport

Hello Finlay, Thank you very much for your positive feedback! We’re glad to hear that you were satisfied with the price and that your order arrived quickly, especially during the busy Christmas period. Kind regards, Ekosport

Hello, We completely understand your frustration regarding this situation, and we sincerely apologize for the inconvenience caused. However, when a parcel is marked as delivered by the carrier, the investigation process takes longer than for a parcel that is simply lost in transit. This is because the courier needs to verify the delivery details, check with the driver, and sometimes conduct further inquiries before a resolution can be reached. We assure you that we followed the necessary procedures and did our best to assist you throughout the process. In the end, after the investigation was completed, you received a full refund for your order. Thank you for your patience and understanding. Best regards, EkoSport Team

Hello David, We’re thrilled that you’re satisfied with your purchase and the prompt service from Ekosport and Evri. Kind regards, Ekosport

Hello Aakarshi, Great to hear that your experience with Ekosport was smooth despite initial concerns! We’re happy the product arrived on time and in good condition. Kind regards, Ekosport

Hello, We’re happy to hear that you had a good shopping experience! Kind regards, Ekosport

Hello, Wonderful to hear that your daughter is delighted with her new Helly Hansen 'Val Di Sere'! We’re glad you found the price and shipping satisfactory. Kind regards, Ekosport

Hello, We apologize, but in order to file a claim with the carrier, we are required to have photos of the package. As you can understand, it's necessary to provide this evidence to justify the claim with them. To compensate a customer and proceed with a claim, there is a specific procedure that must be followed. Thank you for your understanding. Best regards, The Ekosport Team

Hello, We are sorry that you did not receive the size you ordered. This should not have happened, but unfortunately, it did. We have responded to all your emails, and you were refunded promptly after submitting the return request for the incorrect item online. Best regards, The Ekosport Team