Reviews for Ekosport.co.uk

Hello, Indeed, the delivery of your order took longer than the estimated timeframe provided by EVRI. However, as stated in our shipping terms, the delivery timeframe is only an estimate and not a guaranteed delivery date. Unfortunately, delays with the carrier can sometimes occur, which is beyond our control. We would also like to emphasize that we have responded to all of your emails and have done our best to assist you throughout the process. We understand that waiting longer than expected for your order can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Kind Regards, Ekosport

Dear Adam, We have carefully read your review and are quite surprised by your comments. We want to clarify that we have responded to all of your emails. Please keep in mind that the customer service team at Ekosport does not operate on weekends, which means our response may not have been immediate, and we apologize for any delays caused by this. We strive to address all inquiries as quickly as possible, but this may take longer during non-working days. Your order, placed on January 13th, was delivered on January 21st, which is within the typical delivery timeframe. However, it’s important to note that the 4-5 day delivery window provided by EVRI is only an estimate and is not guaranteed, as stated in our terms and conditions. Unfortunately, we do not offer express delivery options for the UK. We sincerely apologize for any confusion and any inconvenience this may have caused. Best regards, Ekosport

Hello Evelina! Thank you for taking the time to share your positive experience with us. We truly appreciate your kind words and are delighted to hear that you are satisfied with our service. Your feedback inspires us to continue delivering excellence. Wishing you all the best on your future adventures! Best regards, EKOSPORT

Hello Korab! Thank you so much for your wonderful review and for highlighting our professionalism. We're extremely pleased to know about your positive experience, as it truly reflects our commitment to customer satisfaction. Your feedback inspires us to maintain high standards in our service. We appreciate your support! Kind regards, EKOSPORT TEAM

Hello Colin! Thank you for sharing your experience with us. We understand that shipping times can be a little longer from the UK, and we appreciate your patience. We're delighted to hear that your item met your expectations and was well-packed. Your feedback helps us improve, and we truly value your support. Best wishes, Ekosport Team.

Hello Stephen! Thank you for your wonderful review! We're thrilled to hear that you experienced prompt delivery with no extra charges. Your feedback truly brightens our day and reinforces our commitment to providing a seamless shopping experience. We appreciate your support and look forward to serving you again in the future! Best regards, The Ekosport Team

Hello, Indeed, there was an issue with the delivery of your parcel, which was entirely beyond our control. We sincerely apologize for the inconvenience caused. Unfortunately, the size of the shoes you ordered is no longer available in our stock, nor is it available from our supplier. Given this situation, and to ensure you receive a resolution as quickly as possible, we have processed a full refund for your order. We understand that this may not be the outcome you had hoped for, but we appreciate your understanding and remain at your disposal should you have any further questions. Best regards, Ekosport

Hello Andrew, Thank you for sharing your positive experience with us! We're happy to hear you found the Jones Mind Expander Twin snowboard at such a great price and that it arrived promptly. Your feedback motivates us to continue providing quality products and service. We appreciate your support and look forward to serving you again! Kind regards, The Ekosport Team

Hello, We just saw your review and are surprised. We have responded to your emails, and a phone number is listed on our website. You simply need to click on "Customer Service," and the number will appear. Kind regards, Ekosport

Hello Duncan! Thank you for your wonderful feedback! We're thrilled to hear that you found our ordering process easy and enjoyed our quick delivery. Your positive experience means a lot to us, and we strive to maintain these standards for all our customers. Warm regards, EKOSPORT

Hello Stefan, Thank you so much for your kind words! We're pleased to hear that you found our prices great and enjoyed the fast delivery. Your positive experience means a lot to us, and we strive to maintain this level of service for all our customers. Best regards, Ekosport Team

Hello You should know that since Brexit, return parcels must go through the customs sorting center for verification before they arrive at Ekosport in France. This explains the delay in the refund process. We are currently looking for a faster solution. Best regards, Ekosport

Hello, We sincerely apologize for the delay in the delivery of your parcel. We understand how frustrating this situation must be for you. However, unfortunately, we were unable to assess the condition of the package as we did not receive any photos of the box or the product you received. Without these images, it is difficult for us to properly investigate and intervene in the matter. Best regards, Ekosport

Hello, We sincerely apologize for the inconvenience caused by the issue with your parcel. We understand how frustrating this must have been for you. Unfortunately, when a parcel is not delivered or is lost, there is a standard procedure that must be followed to ensure everything is thoroughly investigated. This process can sometimes take longer than anticipated. Please rest assured that we were in regular contact with the carrier and did everything we could to help resolve the situation as quickly as possible. Once the investigation was concluded, we promptly processed a full refund for your order. Best regards, Ekosport

Hello Stephen! Thank you so much for your wonderful review and the perfect rating. We're thrilled to hear that you had an excellent experience with us. Your support means the world to our team and inspires us to continue providing top-notch service. If you have any suggestions on how we can make your experience even better, we're always here to listen. Warm regards, The Ekosport Team

Hello Gillian! Thank you so much for your wonderful review. We’re thrilled to hear that you found our choices, pricing, and information helpful. Your positive feedback motivates us to keep striving for excellence. We appreciate your support and look forward to serving you again! Kind regards, EKOSPORT TEAM

Hello and thank you for your kind words! We're glad to hear that you enjoyed our order process and that your delivery was timely. Your satisfaction is our priority, and your positive feedback motivates our team to continue delivering top-notch service. We appreciate your support! Best regards, Ekosport Team

Hello Rachel! Thank you so much for your wonderful review and perfect rating! We truly appreciate your feedback and are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Kind wishes, EKOSPORT

Hello Timothy! Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you found everything excellent! Your satisfaction is our top priority, and your support motivates us to continue providing the best service possible. We look forward to serving you again in the future. Warm regards, EKOSPORT

Hello, We sincerely apologize for the inconvenience you experienced with the delivery of your parcel. Throughout the process, we maintained regular communication and Ekosport worked diligently to resolve the issue as swiftly as possible. Unfortunately, delivery issues can sometimes arise that are beyond our control, but please be assured that we were actively investigating the situation on your behalf. Once the investigation was concluded, the refund was promptly issued. We understand that this may have caused frustration, and we truly appreciate your patience as we worked through the situation. Thank you for your understanding. Best regards, Ekosport