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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
21 Jan 2022
Verified reviewGreat service and swift delivery... Really pleased with the process...
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A. A.
21 Jan 2022
Verified reviewExcellent first class service. Highly recommended.
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A. A.
21 Jan 2022
Verified reviewTracking was helpful!
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A. A.
21 Jan 2022
Verified reviewExcellent service and prompt delivery
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A. A.
21 Jan 2022
Verified reviewHad a good experience with Cowling & Wilcox overall. Good communication and customer service from them. The only issue for me is that they contacted me with a query about my order via their site which I wasn't expecting. After a week and no email I then thought to check the order status on their website and I found their email. I was then able to arrange delivery.
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A. A.
21 Jan 2022
Verified reviewI was given a £50 voucher for my Christmas present with the gift sender thinking that I would not have to pay for the delivery if they spent that much since delivery is usually free for purchases. Not only was it not free, (I had to pay for delivery of my present a it appears vouchers to not count) it was difficult to work out how to use the voucher on the website. Christmas opening hours were not easy to find on the website, so I rang the number on the website thinking that if they weren't open there would be an audio message. However, the lines were open with no message and a queue of people waiting to be first person in the queue for no one to answer. So not a customer focused company and they have lost any future custom from myself and my family for not paying for delivery. If it is free delivery when spending over £50 or more it should be free for a voucher.
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A. A.
11 Jan 2022
Verified reviewExcellent company. Always reliable and first class competitively priced products.
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A. A.
11 Jan 2022
Verified reviewGOOD PRICES AND PROMPT DELIVERY
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A. A.
11 Jan 2022
Verified reviewArrived on time great service will be using again
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A. A.
11 Jan 2022
Verified reviewSpeedy efficient service and very reasonable price
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A. A.
11 Jan 2022
Verified reviewGreat price, very prompt delivery. Recommended.
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A. A.
11 Jan 2022
Verified reviewItem delivered on time and in good condition. No problems using the website.
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A. A.
11 Jan 2022
Verified reviewExactly what I wanted for a very competitive price and delivered speedily -- much better than having the hassle of going to Hobbycraft and pay rip off prices
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A. A.
11 Jan 2022
Verified reviewFast service.
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A. A.
11 Jan 2022
Verified reviewHave ordered from Cowling and Wilcox a few times, their prices are good and service has always been excellent.
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A. A.
11 Jan 2022
Verified reviewSuper fast delivery (didn't really expect it to arrive before Christmas!), great products in decent prices, definitely will buy here again
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A. A.
11 Jan 2022
Verified reviewVery efficient; very prompt, especially considering the time of year. Spot on!
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A. A.
11 Jan 2022
Verified reviewVery helpful staff, 29 individual colours ordered and all present and correct! Thank you for your care with an itty-bitty order.
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A. A.
11 Jan 2022
Verified reviewDelighted that my order came so quickly.
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A. A.
11 Jan 2022
Verified reviewgood prices and really quick delivery
Reviews displayed in chronological order
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