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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
11 Jan 2022
Verified reviewGreat price for the item and super fast delivery*****
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A. A.
11 Jan 2022
Verified reviewExcellent service
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A. A.
11 Jan 2022
Verified reviewWas fine found what I needed and did not take to long.
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A. A.
11 Jan 2022
Verified reviewI found exactly what I was looking for in no time, at a good price, and the goods arrived promptly.
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A. A.
11 Jan 2022
Verified reviewNice easy transaction. Arrived well within time. Would use again. Thankyou
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A. A.
11 Jan 2022
Verified reviewLate Christmas order which came within a couple of days, my granddaughter loves her new portfolio ready for college next year
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A. A.
11 Jan 2022
Verified reviewGreat products, in the sale, good range of colours, ordered just before Christmas and delivered in time! Thanks
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A. A.
11 Jan 2022
Verified reviewGood website, good communication re delivery over Christmas period and arrived on time
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A. A.
11 Jan 2022
Verified reviewExcellent service, would highly recommend
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A. A.
11 Jan 2022
Verified reviewIt was late getting to me
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A. A.
11 Jan 2022
Verified reviewThe website is easy to use and the presentation and design is good. Delivery was on time and my order was well packed.
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A. A.
11 Jan 2022
Verified reviewGreat prices, brilliant service absolutely no complaints, I received my order in great quality :)
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A. A.
11 Jan 2022
Verified reviewSuch a good offer that came at just the right time. A generous company that really considers customer’s needs as central to it’s business model.
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A. A.
11 Jan 2022
Verified reviewGreat company I ordered the product and shipped and delivered in about ,4 days
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A. A.
11 Jan 2022
Verified reviewI’m afraid I haven’t received my order yet, even though I ordered it with good time before Christmas. It’s very frustrating as the order was due to be multiple Christmas presents, so it’s annoying to be asked to review something that’s not turned up!
Reply from Cowlingandwilcox.com
I'm so sorry your goods didn't turn up in time for Xmas. As I'm sure you can imagine, we were very busy the week before Xmas week. However, we did manage to send your goods out within 3 working days on a First Class service. This meant Royal Mail had 4 days to dleiver your goods before Xmas. Frustratingly, they didn't uphold their end of the deal and, having tracked your parcel, I can see it was delivered yesterday. I'm so sorry about this. Kind regards, Guy, Cowling & Wilcox.
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A. A.
11 Jan 2022
Verified reviewI was not sure which product to buy so I rang for advice. This was extremely helpful and clear. I then asked if I could place the order there and then. The person agreed, explaining it might take a little time, which it did. The only downside is that I paid for next day delivery, but it did not arrive until 5 days later, but I accept this was probably down to problems at the Post Office being Christmas and CV19 affecting staffing levels.
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A. A.
11 Jan 2022
Verified reviewRegular buyer of oil paints, very good price & quick delivery. Many Thanks
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A. A.
11 Jan 2022
Verified reviewFantastic prices much better than Amazon. Speedy delivery.
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A. A.
1 Jan 2022
Verified reviewThank you for sending the matte lacquer I ordered. I haven't used it yet, but I'm sure it will be a good product. However, on opening the package, the lid was very broken due to the flimsiness of the plastic. I would suggest dispatching such items in a box rather than wrapping in an envelope.
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A. A.
1 Jan 2022
Verified revieweasy from start to finish
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