What do Internet users think about cowlingandwilcox.com ?

Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring. Reviews often highlight good prices, prompt delivery, careful packaging and a wide range of materials, with printed catalogues helping some people find items more easily. Several customers say the products arrive quickly and in good condition, and one older customer even found the site easy to use. Cowlingandwilcox gathers overwhelmingly positive reviews with 13431 reviews published in total and an average rating of 4.6 stars.

What is cowlingandwilcox.com's address ?

Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

Reviews for Cowlingandwilcox.com

Total: 13 431 reviews since 01/06/2016

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4.6

Based on 876 reviews from the last 12 months

5

84%
4

10%
3

3%
2

1%
1

2%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.

This summary is AI-Generated

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Helpful?

Delivery

752 reviews mention delivery, with 86% positive feedback.

"Great service, prices and prompt delivery. Thank you"

"Excellent customer service quick delivery and great price thank you"

"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"

Digital experience

179 reviews mention the digital experience, with 93% positive feedback.

"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."

"Easy to use website, efficient delivery. Will be using again."

"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"

Team expertise

73 reviews mention our team's expertise, with 99% positive feedback.

"Very efficient service and very helpful service team. Thanks"

"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"

"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."

Choice

72 reviews mention choice, with 100% positive feedback.

"Great range of products, and prompt delivery"

"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"

"Great stock and great prices"

Responsiveness

50 reviews mention our responsiveness, with 92% positive feedback.

"very prompt and efficient service"

"Efficient and prompt"

"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."

Friendliness & courtesy

43 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Very helpful staff and friendly"

"Excellent service and staff quality art supplies"

"Great prices, fantastic customer service"

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A. A.
22 Feb 2022
Verified review
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Great fast delivery.
Experience from: 14 Feb 2022
A. A.
22 Feb 2022
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Clear easy to navigate website, paints arrived quickly, a good price and selection of colors. Good quality product!
Experience from: 12 Feb 2022
A. A.
22 Feb 2022
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Easy to order, arrived promptly would order again.
Experience from: 13 Feb 2022
A. A.
22 Feb 2022
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Always good value for money and prompt delivery
Experience from: 12 Feb 2022
A. A.
22 Feb 2022
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Quick delivery and reasonable prices. Happy with the products we purchased
Experience from: 6 Feb 2022
A. A.
22 Feb 2022
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Fantastic product and service
Experience from: 6 Feb 2022
A. A.
22 Feb 2022
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Good products at very good prices. Delivery times are good too. I will certainly purchase from them again.
Experience from: 10 Feb 2022
A. A.
22 Feb 2022
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Excellent collection, wide choices, very good prices and always on time delivery.
Experience from: 7 Feb 2022
A. A.
22 Feb 2022
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great service
Experience from: 8 Feb 2022
A. A.
22 Feb 2022
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Efficient service
Experience from: 10 Feb 2022
A. A.
22 Feb 2022
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First time I have dealt with this Company, and found everything completely satisfactory. Would recommend without reservation.
Experience from: 7 Feb 2022
A. A.
22 Feb 2022
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Paints are good quality. Service if excellent.
Experience from: 10 Feb 2022
A. A.
22 Feb 2022
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First order with this company. Dispatched and delivered next day. Very satisfied with the service.
Experience from: 10 Feb 2022
A. A.
22 Feb 2022
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Good service once you can navigate the web site.
Experience from: 8 Feb 2022
A. A.
22 Feb 2022
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Amazing price, fast delivery.
Experience from: 5 Feb 2022
A. A.
22 Feb 2022
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Search is okay, no problem.
Experience from: 8 Feb 2022
A. A.
22 Feb 2022
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Unusually for Cowling & Wilcox my order was badly packed. The boxes inside were slightly crushed and two of the four brushes were sticking out of a hole in the side of the main box. The package looked as if it had been hastily packed and poorly sealed with selotape.
Experience from: 13 Feb 2022
A. A.
22 Feb 2022
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Great service
Experience from: 6 Feb 2022
A. A.
22 Feb 2022
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Sire was very good, found what I wanted quickly and delivery was fast.
Experience from: 9 Feb 2022
A. A.
22 Feb 2022
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C&W are very prompt with their service and the goods are well packaged. The items are of good quality and prices(especially in their sale) are comparable.
Experience from: 6 Feb 2022