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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
16 May 2022
Verified review/.....
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A. A.
16 May 2022
Verified reviewExcellent delivery and item as advertised, thanks
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A. A.
16 May 2022
Verified reviewGood range of sizes, reasonable prices and quick delivery.
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A. A.
16 May 2022
Verified reviewFast and efficient delivery of my order. The site was easy to navigate with excellent service.
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A. A.
16 May 2022
Verified reviewI ordered on one day, the delivery followed the next day, and the products were as described
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A. A.
16 May 2022
Verified reviewMy grandchildren love these modeling sets. I like the sale prices.
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A. A.
16 May 2022
Verified reviewWonderful service as always.
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A. A.
16 May 2022
Verified reviewAlways great service with excellent products
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A. A.
16 May 2022
Verified reviewGood selection of products and great service. I had an issue with my delivery (not C & W's fault) and it was solved straightaway with out any fuss.
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A. A.
16 May 2022
Verified reviewEasy order process
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A. A.
16 May 2022
Verified reviewReliable service, and that is why I return again and again.
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A. A.
16 May 2022
Verified reviewService and products are excellent. Great online, but also like visiting shop in Canterbury with knowledgeable staff.
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A. A.
16 May 2022
Verified reviewExcellent price, product and service! Thank you....
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A. A.
16 May 2022
Verified reviewGreat value good service
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A. A.
16 May 2022
Verified reviewI ordered. You efficiently delivered and the price was agreeable.
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A. A.
16 May 2022
Verified reviewSadly the gift voucher email has not arrived with the recipient. It was a birthday gift and specifically timed to arrive on the day. It’s still not arrived.
Reply from Cowlingandwilcox.com
I'm so sorry your birthday gift didn't arrive with the recipient. From our end, it looks like the email was sent correctly on the 26/04/22. Could you please ask the recipient to check their junk mail folder. If you're still having issues please reply to this message and we can send the voucher again. Once again, I'm so sorry your voucher didn't work out as expected. I look forward to hearing back from you. Kind regards, Guy.
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A. A.
15 May 2022
Verified reviewItem arrived with burst silicon inside
Reply from Cowlingandwilcox.com
Thank you for getting in touch. I'm so sorry your order arraived damaged. I'm a little confused though. Did we send you an archival box? I'm not sure I understand what you mean by burst silicon inside. Is there an issue with the glue? Could you please reply to this message to send me soem more detail and we'll sort out your issue straightaway? Kind regards, Guy.
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A. A.
15 May 2022
Verified reviewI have used this website for two years now. It is easy to navigate with any items out of stock clearly marked.
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A. A.
13 May 2022
Verified reviewFirst rate
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A. A.
13 May 2022
Verified reviewExcellent service, fast dispatch and delivery and lovely products that work really well
Reviews displayed in chronological order
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