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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
25 May 2022
Verified reviewQuick and easy.
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A. A.
25 May 2022
Verified reviewGreat prices, arrived quickly.
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A. A.
20 May 2022
Verified reviewI can not leave a review for products or services that have not been delivered
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A. A.
20 May 2022
Verified reviewGood products, great value. Quick service. Many thanks!
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A. A.
20 May 2022
Verified reviewPart of item was broken, have emailed seller and received no reply, not good
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A. A.
20 May 2022
Verified reviewEasy to find what I wanted.
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A. A.
20 May 2022
Verified reviewGood prices...fast and good service! Thank you so much
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A. A.
20 May 2022
Spontaneous reviewExcellent products - Excellent Pricing - Excellent packing and delivery - Highly recommended supplier of art materials
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A. A.
20 May 2022
Verified reviewGreat quality canvas and good delivery time. Would have been 5* but the packing arrived ripped which meant I had to push out a dent in the canvas. I suspect this was the fault of the delivery company though. Now it’s painted up you can’t tell so I’m still happy with my purchase
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A. A.
20 May 2022
Verified reviewGreat site, easy to navigate, good range of art products
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A. A.
20 May 2022
Verified reviewThey are a very reasonably priced company and very prompt delivery too. Highly recommended
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A. A.
20 May 2022
Verified reviewExcellent service super duper product highly recommend !!!!
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A. A.
20 May 2022
Verified reviewSite is easy to use, great range of products, ordering is easy, despatch was quick and the parcel arrived on time via DHL. It wasn't particularly well protected though, just wrapped in brown paper, however the item inside wasn't easily breakable so it wasn't a problem.
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A. A.
20 May 2022
Verified reviewGood product and quick delivery.
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A. A.
20 May 2022
Verified reviewQuick and well packed
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A. A.
20 May 2022
Verified reviewExcellent service.
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A. A.
20 May 2022
Verified reviewVery good service and fair prices
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A. A.
19 May 2022
Verified reviewI love the products available on this site. Great quality, great selection, great service
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A. A.
19 May 2022
Verified reviewGreat paints !! Fast delivery
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A. A.
19 May 2022
Verified reviewI really want to write something nice but it's been over a week and my order hasn't arrived.
Reviews displayed in chronological order
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