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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
13 May 2022
Verified reviewExcellent
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A. A.
13 May 2022
Verified reviewlove products, service and price :)
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A. A.
13 May 2022
Verified reviewHave yet to receive item!
Reply from Cowlingandwilcox.com
I'm so sorry to hear you haven't received your order yet. We sent your order out on time so our Carrier must have let us both down. I'm so sorry about this. I'll let our Customer Service team know and one of our assistants will be in touch very soon to help you with this. Kind regards, Guy.
Reply from A. A.
Thank you. Kind regards, Kevin Butler
Reply from Cowlingandwilcox.com
Hi Kevin I've just tracked your order and I'm told your parcel was delivered on 29/04/22. Can you please confirm this is the case and everyhting is now OK? Kind regards, Guy.
Reply from A. A.
Item has now arrived and is a first class tool. If only the delivery was also first class. Nevermind. It was well worth the wait.
Reply from Cowlingandwilcox.com
Thank you so much for letting us know. and I'm pleased you like your kit. Once again, I'm so sorry for the delay. If you're interested in updating your review, please let me know. It would mean a lot to us. Kind regards, Guy.
Show exchanges Hide exchanges -
A. A.
13 May 2022
Verified reviewI am a returning customer and have always been satisfied with the quality of the products I purchased.
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A. A.
13 May 2022
Verified reviewOversized canvas was delivered safely and quickly, will be buying again
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A. A.
13 May 2022
Verified reviewVery good service: quick, well priced and all good quality.
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A. A.
13 May 2022
Verified reviewCannot fault them! Easy to order, fast delivery, well packed, good price
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A. A.
13 May 2022
Verified reviewgreat quality product and efficient service
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A. A.
13 May 2022
Verified reviewPrompt acknowledgement of order, good prices, and delivery on time and well packed.
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A. A.
13 May 2022
Verified reviewVery easy to use, and fast delivery.
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A. A.
5 May 2022
Verified reviewGreat art products, reasonable prices with quick delivery. Very Goldilocks=just right ✅
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A. A.
5 May 2022
Verified reviewGood service, good products. Arrived promptly, well packaged. Would recommend.
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A. A.
28 Apr 2022
Verified reviewJust bought triple pack of Cowling and Wilcox A3 linen canvas, delighted with the quality and the excellent price.
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A. A.
28 Apr 2022
Verified reviewExcellent service. Thank you!
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A. A.
28 Apr 2022
Verified reviewFirst class !
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A. A.
28 Apr 2022
Verified reviewGreat orice abs fast delivery
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A. A.
28 Apr 2022
Verified reviewexcellent despatch every time
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A. A.
28 Apr 2022
Verified reviewThe acrylic paints I ordered arrived promptly. I would recommend this company.
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A. A.
28 Apr 2022
Verified reviewFast delivery, goods well packaged. Will use again.
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A. A.
28 Apr 2022
Verified reviewVery good!
Reviews displayed in chronological order
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