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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
27 May 2022
Verified reviewThe 12 oz canvas was wrapped well and is a nice quality canvas to paint on, very pleased.
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A. A.
27 May 2022
Verified reviewExcellent service and fast delivery. I'm very satisfied with my purchase.
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A. A.
27 May 2022
Verified reviewFast efficient delivery of excellent quality goods. Will definitely re order. Thank you.
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A. A.
27 May 2022
Verified reviewExcellent service. Item arrived in good time.
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A. A.
27 May 2022
Verified reviewGood choice of products, price is a bit high but on a sale days its excellent! Delivery was efficient & adequate packaging.
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A. A.
27 May 2022
Verified reviewThe site was easy to use. I Received my order in a few days. It was well packed and of good quality stretched canvas.
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A. A.
27 May 2022
Verified reviewExcellent brush. Fast efficient service.
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A. A.
27 May 2022
Verified reviewVery efficient company
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A. A.
27 May 2022
Verified reviewExcellent value for money. Everything was as I ordered. Prompt delivery and efficient online tracking option.
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A. A.
27 May 2022
Verified reviewVery good, great service. I would highly recommend
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A. A.
27 May 2022
Verified reviewGreat products and sensible prices…keep this up and you have a customer for life!
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A. A.
27 May 2022
Verified reviewSpeedy service
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A. A.
27 May 2022
Verified reviewI was happy with the product and the service from Cowling & Wilcox. However, I was not pleased with the delivery. The package clearly stated my address as number 37, but the package was left in full view on the front doorstep of number 19.
Reply from Cowlingandwilcox.com
Thank you for getting in touch with us to explain your concerns with our delivery service. Of course, you're completely right and despite our Couriers normally being very good we do get the odd situation where we just have to scratch our heads. I'm so sorry they treated your parcel with such disregard. We've tried many delivery services in our time and, unfortunately, they all have their moments where they do the most frustrating things. Once again, thank you for letting us know and we'll feed your situation back to our Courier to help them improve thier service. Kind regards, Guy.
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A. A.
25 May 2022
Verified reviewGreat products and quick delivery.
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A. A.
25 May 2022
Verified reviewGreat range and prices
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A. A.
25 May 2022
Verified reviewEasy to navigate. Perfect service. Thank you.
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A. A.
25 May 2022
Verified reviewReally good stock levels didn’t have to wait for anything, easy navigation around website. Really positive
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A. A.
25 May 2022
Verified reviewgreat variety of products and speedy delivery
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A. A.
25 May 2022
Verified reviewI received the order in good time, but unfortunately, one of the two canvases was badly twisted. This was possibly due to poor handling by the courier, however, the parcel was not packaged well enough in my opinion, just a single thin outer cardboard box. This may be fine for a small canvas, but inadequate for a larger one. I have since ordered several large canvases from a different company and they all arrived intact but arrived better wrapped and protected.
Reply from Cowlingandwilcox.com
Thank you for taking the time to explain the situation regarding your delivery. I'm so sorry your goods turned up in the way they did. Normally, our couriers are pretty good but sometimes they excel themselves in the damage they can do and we wonder how this is even possible. We do endeavour to wrap our canvasses (and indeed all of our parcels) as robustly as possible using reinforcements and foam corners. I hope these were used in your case. I know we've been in touch with you recently and you kindly explained all the work you've done to repair the canvas. Once again, I'm so sorry you had to go to all of this effort so we'll be sedning you a Voucher by email. I hope this goes some way to make up for all of this hassle. Kind regards, Guy.
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A. A.
25 May 2022
Verified reviewFirst rate service at a good price.
Reviews displayed in chronological order
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