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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
27 May 2022
Verified reviewOrder arrived on time, as described and was well wrapped. Could not ask for more.
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A. A.
27 May 2022
Verified reviewCowlingandWilcox.com wre very speedy in delivering my order; not only that, their prices are very competetive. I am really delighted to have discovered them. Thank you for a really good service.
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A. A.
27 May 2022
Verified reviewI found that Cowling and Wilcox did their best on both occasions to find products to suit me and appeared sensitive to my needs even when I couldn’t specifically name the items in my search.
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A. A.
27 May 2022
Verified reviewGreat products - keenly priced - delivered in record time .Cowling and Wilcox are to be highly recommended
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A. A.
27 May 2022
Verified reviewIve become a repeat customer. They have brilliant offers on, especially Liquitex products. Always arrives early very reliable.
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A. A.
27 May 2022
Verified reviewExcellent prompt delivery
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A. A.
27 May 2022
Verified reviewGenerally pretty good
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A. A.
27 May 2022
Verified reviewNavigation of this site was extremely easy and helpful. Very clear information regards products. I did not have to contact Customer Service, but I am sure the standard would be no less than expected.
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A. A.
27 May 2022
Verified reviewprompt delivery, well packaged, excellent service
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A. A.
27 May 2022
Verified reviewVery prompt delivery
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A. A.
27 May 2022
Verified reviewI don't order much from them but item came fairly quickly this time.
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A. A.
27 May 2022
Verified reviewExcellent service
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A. A.
27 May 2022
Verified reviewCowling and Wilcox is a reliable source for quality art products
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A. A.
27 May 2022
Verified reviewExcellent customer service
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A. A.
27 May 2022
Verified reviewWebsite is great and easy to use. I was able to find exactly what I wanted really quickly. I chose the 'click & collect' service and the customer service was first class.
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A. A.
27 May 2022
Verified reviewGood price and delivered well on time
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A. A.
27 May 2022
Verified reviewGreat value and excellent service. They arrived really quick
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A. A.
27 May 2022
Verified reviewArrived quickly and in good order. Was concerned that boards might be damaged but all was OK.
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A. A.
27 May 2022
Verified reviewI recently ordered some canvas which was a good price and was delivered in one day
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A. A.
27 May 2022
Verified reviewSuperfast dispatch and delivery. Great price
Reviews displayed in chronological order
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