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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
9 Jun 2022
Verified reviewCowling & Wilcox were good, especially in responding to my notifying them of an excessive delay on the part of Royal Mail in delivering the package after it had been ordered.
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A. A.
9 Jun 2022
Verified reviewProfessional service, p and p and prompt delivery
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A. A.
9 Jun 2022
Verified reviewOnline purchase process worked well and products were delivered promptly and well packed.
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A. A.
9 Jun 2022
Verified reviewDelivered on time and nice product. It does have a strong smell so definitely not for use indoors but knew this when I purchased it so not a problem. Could definitely recommend.
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A. A.
9 Jun 2022
Verified reviewPoorly packaged, items damaged, I sent photos and asked for a refund, asked me to repackage and give back to courier, sent a courier on a day I wasn’t home.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've spoken to our warehouse manager and he and I can only apologise. Your order was fairly unuual in size and products so our packer made the wrong decision in how to pack it. We've given him some more training to help him make better decisions with regards to these trickier parcels. I understand there was some confusion regarding the courier as, I believe, dates changed near to pickup. Once again, I'm so sorry for all the inconvenience and I hope you believe me when I say I feel this was a mistake we' don't think will happen again and I hope you can feel you could use us again for any future transactions. Kind regards, Guy.
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A. A.
9 Jun 2022
Verified reviewexcellent price and very fast despatch
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A. A.
9 Jun 2022
Verified reviewWebsite is user friendly. Customer loyalty points are a bonus. Standard delivery was faster than expected to the north of Scotland. Product was well packaged. One happy customer.
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A. A.
8 Jun 2022
Verified reviewFound the parts I wanted easily. everything else was straight forward.
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A. A.
8 Jun 2022
Verified reviewA good reliable company. Goods are sent out quickly. Easy to navigate website, with a good choice of items.
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A. A.
8 Jun 2022
Verified reviewThe product will be fine, if it ever gets here! I can't fault the dispatch department; my order was processed and despatched quickly and efficiently. However, some ten days later I am still waiting. I had to cancel a workshop on Friday as the inks I needed hadn't arrived in time. Perhaps I have been spoiled by Amazon and the SAA where next day delivery is the norm but waiting over a week for delivery from within the UK is ludicrous. I strongly suggest that C&W change their carriers.
Reply from Cowlingandwilcox.com
Thank you for taking the time to feedback to us. I'm so sorry your goods have not arrived yet. To be honest, this is incredibly unusual. We send all of our parcels out on a next day service so the fact you still haven't received your goods 10 days after they left us is ridiculous. Unfortunately, your parcel must have got stuck somewhere in the Royal Mail system. It doesn't happen very often but it does happen. Once again, I'm so sorry about this. We'll keep an eye on your delivery from our end and hopefully it will arrive very soon. If you're still having issues in a few days time, please get back in touch with us at admin@cowlings.com or on 01303 290550 and we'll help you further with your order. Kind regards, Guy.
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A. A.
8 Jun 2022
Verified reviewThis is one of my favourite online art shops. It is easy to navigate and the items that are out of stock are clearly marked.
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A. A.
8 Jun 2022
Verified reviewI was surprised at just how quickly my order arrived. It was discounted too. What's not to love?
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A. A.
8 Jun 2022
Verified reviewTerrific oil paints..prompt delivery…easy to navigate website,
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A. A.
8 Jun 2022
Verified reviewШвидко і якісно. Дякую.
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A. A.
8 Jun 2022
Verified reviewI found the Cowling and Wilcox website very easy to use and was very pleased with the products I ordered. Delivery was very fast. Thankyou.
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A. A.
8 Jun 2022
Verified reviewVery quick delivery. Good choice of products. Got exactly what I wanted. Really pleased.
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A. A.
8 Jun 2022
Verified reviewExcellent product
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A. A.
8 Jun 2022
Verified reviewEasy website, easy ordering and swift delivery. Good quality products when they arrived.
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A. A.
8 Jun 2022
Verified reviewGreat offers at good price - goods received very quickly and good quality
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A. A.
8 Jun 2022
Verified reviewPrompt delivery of the craft items I needed, efficiently packaged. I'm very pleased to have found your firm.
Reviews displayed in chronological order
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