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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
25 Jun 2022
Verified reviewMy only issue with ordering was trying to set a different delivery address to my billing address.
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A. A.
25 Jun 2022
Verified reviewEasy to follow site from product choice to shopping basket and purchase
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A. A.
25 Jun 2022
Verified reviewExcellent service and fast prompt delivery. Very happy with this company and will definitely order again. Thank you .
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A. A.
25 Jun 2022
Verified reviewGreat thanks.
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A. A.
25 Jun 2022
Verified reviewReasonable prices, order arrived quickly, would definitely use them again.
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A. A.
25 Jun 2022
Verified reviewEverything I ordered arrived in a timely fashion and in perfect condition. Thank you!
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A. A.
25 Jun 2022
Verified reviewSent for a lap desk from these - it arrived early, well packaged and was excellent quality. Our granddaughter asked for this for her birthday and was delighted. Think I will be ordering one for myself to use as a laptop rest. thank you for excellent service and good quality goods.
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A. A.
25 Jun 2022
Verified reviewQuick response to request
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A. A.
25 Jun 2022
Verified reviewVery speedy delivery. Excellent products. Love them
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A. A.
25 Jun 2022
Verified reviewAs for the promptness and efficacy of the service, I was truly impressed.
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A. A.
25 Jun 2022
Verified reviewFast delivery, securely packaged to prevent damage, item exactly as described
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A. A.
22 Jun 2022
Verified reviewTwo weeks later and still no sign of the voucher. This will now be a very late birthday present if it ever arrives
Reply from Cowlingandwilcox.com
Hi, thank you for letting us know about your issues with your voucher. Your voucher was sent to your recipient on the 25th May. Can you please ask them to check their spam mailboz? I'll also send it again now to see if this one arrives. If you're still having issues, please contact us at admin@cowlings.com or call us on 01303 290550 and we'll sort this out for you. Once again, I'm sorry for the issues you've been facing. Kind regards, Guy.
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A. A.
9 Jun 2022
Verified reviewExcellent customer service.
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A. A.
9 Jun 2022
Verified reviewSuper simple to order. Quick delivery. Great quality and brilliant value for money.
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A. A.
9 Jun 2022
Verified reviewThe product arrived the next day after ordering...so I was very impressed
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A. A.
9 Jun 2022
Verified reviewGood price, prompt delivery
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A. A.
9 Jun 2022
Verified reviewAmazing value and service will be using them again
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A. A.
9 Jun 2022
Verified review....
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A. A.
9 Jun 2022
Verified reviewAbsolutely impeccable service. So efficient and straightforward.
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A. A.
9 Jun 2022
Verified reviewQuick delivery, items packaged well and were exactly as described. Would order from again
Reviews displayed in chronological order
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