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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
8 Jun 2022
Verified reviewGreat product, well packed and delivered quickly. Recommended!
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A. A.
8 Jun 2022
Verified revieweasy to order, arrived very quickly, no fuss and item performed as described
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A. A.
8 Jun 2022
Verified reviewVery good service, my easils came quicker than expected!
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A. A.
8 Jun 2022
Verified reviewGreat products, great service. Recommend.
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A. A.
8 Jun 2022
Verified reviewGreat service and competitive prices.
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A. A.
8 Jun 2022
Verified reviewGood range; good price; fast service
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A. A.
8 Jun 2022
Verified reviewArticles came sooner than expected good service
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A. A.
8 Jun 2022
Verified reviewAll went smoothly.
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A. A.
8 Jun 2022
Verified reviewAlways a pleasure
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A. A.
8 Jun 2022
Verified reviewExcellent service products , delivery as promised.
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A. A.
8 Jun 2022
Verified reviewI have been using Cowling and Wilcox for over ten years. They are value for money and parcel arrived safely
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A. A.
8 Jun 2022
Verified reviewExcellent service and delivery.
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A. A.
8 Jun 2022
Verified reviewGreat service & value.
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A. A.
8 Jun 2022
Verified reviewGreat costumer service that will definetly make you come again!!
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A. A.
8 Jun 2022
Verified reviewMy order was just as it should be, with lots of strong packaging
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A. A.
8 Jun 2022
Verified reviewExcellent customer service when I had to contact them.
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A. A.
8 Jun 2022
Verified reviewVery helpful when I phoned as I had left an item off list and the guy sorted it out for me.
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A. A.
8 Jun 2022
Verified reviewThe gouache paints and brush I ordered were dispatched quickly and were excellent value for money. I will definitely buy from Cowling & Wilcox again.
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A. A.
27 May 2022
Verified reviewAfter I’d placed the order I realised I’d forgotten an item. I rang customer services to ask if they could add the item, they said yes and emailed an invoice within the half hour. Customer services were very pleasant to deal with and the products arrived, swiftly and were well packed.
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A. A.
27 May 2022
Verified reviewQuickly delivered and wonderful paper to use for watercolour paints, after trying the textured paper found this much easier
Reviews displayed in chronological order
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