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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
4 Oct 2022
Verified reviewExcellent- Have been a customer for years in their shop
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A. A.
4 Oct 2022
Verified reviewGreat service
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A. A.
4 Oct 2022
Verified reviewI found the web site easy to use and place an order.
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A. A.
4 Oct 2022
Verified reviewEasy to navigate site, clear and informative. Fast delivery Excellent Company
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A. A.
4 Oct 2022
Verified reviewI have not used the product yet so cannot give a product review but ease of purchase and prompt delivery is reason for 5 stars
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A. A.
4 Oct 2022
Verified reviewExcellent service. Quick postage. Thanks
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A. A.
4 Oct 2022
Verified reviewGood
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A. A.
4 Oct 2022
Verified reviewQuick delivery
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A. A.
4 Oct 2022
Verified reviewFrames I ordered were just what I needed and the delivery time was exceptional. I would recommend
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A. A.
4 Oct 2022
Verified reviewI've only just placed my order, not qualified to give a justified review yet .
Reply from Cowlingandwilcox.com
Ok, thank you for letting us know. Sorry for being a bit keen with our review request. Have you now received your order and, if so, were you happy with it?
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A. A.
4 Oct 2022
Verified reviewIt is easy to navigate this site to find what you want, the service is excellent and the packaging and delivery neat and quick.
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A. A.
30 Sept 2022
Verified reviewI have received my item the next day, very good and swift service.
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A. A.
30 Sept 2022
Verified reviewEasy site navigation, good range of products, good prices, lots of offers.
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A. A.
30 Sept 2022
Verified reviewPrompt response to my concern. Wish my order arrived sooner
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A. A.
30 Sept 2022
Verified reviewValue for money as I’ve just started oil painting
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A. A.
30 Sept 2022
Verified reviewI use Cowling & Wilcox for many of my drawing supplies and recommend them to my customers.
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A. A.
30 Sept 2022
Verified reviewMy purchase (about £60) was stated to have free postage up to and beyond the payment. However, I was contacted later to say that the carrier was demanding a payment equal to nearly half the total purchase. I cancelled my order and asked for a refund. Cowling and Wilcox were very good at refunding my money but I was disappointed that they hadn't made it clear about what turned out to be NOT free postage. Surely this should be made clear in future before payment is taken.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you had a bad experience with us. I notice you live in the Scottish Islands and you ordered a decent amount of boards which would be heavy and large. Unfortunately, in this situation we have to use a Courier as we can't use Royal Mail. They surcharge us for any delivery to your postcode. So we, regrettably, have to pass these charges on. We hate doing this but I'm sure you understand and know we have to do this due to the extra expense to ourselves. This is all explained in detail in our Delivery Information page and should have been mentioned on the site when you bought the goods and put in your postcode. Once again, I'm sorry you didn't have a perfect experience with us but yours was a fairly unusual situation. Kind regards, Guy.
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A. A.
30 Sept 2022
Verified reviewJust what I ordered but little delayed as DHL returned item to depot but left in safe place the day after
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A. A.
30 Sept 2022
Verified reviewExcellent service. Part of my order was missing but after one email, they rectified it and sent out the remainder of the order within 24 hours. Will definitely purchase again from this company.
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A. A.
30 Sept 2022
Verified reviewThe website was easy to navigate, I wanted a particular type of gummed tape for picture framing, it was easy to find. The delivery was prompt and as described. The item was well packaged. A good supplier. Recommend.
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