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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
28 Jan 2023
Verified reviewSite was very easy to use, lots of excellent products at good prices. Site was easy to order from and my order came pretty quick and very well packaged. Excellent all round.
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A. A.
28 Jan 2023
Verified reviewOrder was delayed by a number of factors but when I complained, they were so good at trying their best to sort, and kept in close contact all the time until the delivery arrived. Never had such care before!
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A. A.
28 Jan 2023
Verified reviewHad the item we wanted that had proved difficult to get, was a good price delivered on time and well packaged. Recommended company.
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A. A.
28 Jan 2023
Verified reviewFast dispatch, easy to manage website
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A. A.
28 Jan 2023
Verified reviewIt's a good day when perhaps the biggest retailer in the world is well beaten on price, but they were today. Ordered several tubes of oil paint and a tear off pallet pad. Couldn't beat the value and service. Have added CW to favourites and it will be my new go to site for art materials.
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A. A.
28 Jan 2023
Verified reviewLovely paint !! Just disappointed I didn’t realise the erasers I ordered were so small ...my fault !
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A. A.
28 Jan 2023
Verified reviewLovely product. Great service thank you
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A. A.
28 Jan 2023
Verified reviewIncredibly irritating to be given a voucher because I live next to the shop and then not to be able to spend it in the shop. Also, why are half of the shelves in the Camberwell store ankwats half empty?
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A. A.
28 Jan 2023
Verified reviewVery simple transaction
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A. A.
28 Jan 2023
Verified reviewFirst time of using this supplier - site was easy to navigate and I found what I was looking for, plus another item of interest. Prices seem fair and delivery was prompt. My only slight criticism is that the packaging could have been a bit better - two of the blocks of art paper I had ordered were creased at one corner, despite one being shrink-wrapped. Packaging was a jiffy bag into which three items were places with no other insulation against handling damage - one A3 size block and two A4.
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A. A.
28 Jan 2023
Verified reviewYou put in an order .. and then you are in the dark for a few days. Order process needs reviewing I’d suggest. Good product range on offer though.
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A. A.
28 Jan 2023
Verified reviewGreat prices. Swift service. Broad selection of colours. Thank you.
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A. A.
28 Jan 2023
Verified reviewEasy to order. They sent what I ordered. What’s not to like.
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A. A.
28 Jan 2023
Verified reviewThe packaging was damaged when I received it and the easel was broken in a couple of places. I called Cowling and Wilcox who firstly apologised (although it wasn't their fault) and offered to replace it immediately. I received the replacement within 3 days. Excellent service.
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A. A.
28 Jan 2023
Verified reviewEasy to use site .Good quality goods.Great prices .Very quick delivery
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A. A.
14 Jan 2023
Verified reviewSlip-up over address, but quickly rectified after being informed. Prompt delivery.
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A. A.
14 Jan 2023
Verified reviewReally pleased with the speed of delivery and how easy it was to order. They have a huge range of quality art materials
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A. A.
14 Jan 2023
Verified reviewThis was my first order. It was dealt with straight away. I was informed the order was on it's way and l received it the same week. What more Coul ask for. Thank you.
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A. A.
14 Jan 2023
Verified reviewQuick delivery and very good value! Will certainly be using them again!!
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A. A.
14 Jan 2023
Verified reviewGood range of items that are hard to find anywhere else, reasonable prices and always delivered extremely well packaged and quickly.
Reviews displayed in chronological order
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