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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
4 Feb 2023
Verified reviewExcellent service and products
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A. A.
4 Feb 2023
Verified reviewThe site is really easy to use. Good selection of products at really low prices
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A. A.
28 Jan 2023
Verified reviewSpeedy delivery of thoughtfully packed, quality products.
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A. A.
28 Jan 2023
Verified reviewThis site is easy to access. Very prompt response to order
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A. A.
28 Jan 2023
Verified reviewMy order was fulfilled quickly and products were well packaged and as described.
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A. A.
28 Jan 2023
Verified reviewEvery thing from browsing to delivery went very well.
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A. A.
28 Jan 2023
Verified reviewgreat items on this site easy to find things and massive range of items
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A. A.
28 Jan 2023
Verified reviewI struggled to get the right coloured pens for a project. These colours were perfect, and arrived speedily. I am very pleased with them
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A. A.
28 Jan 2023
Verified reviewExcellent service and good value. I would definitely recommend them.
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A. A.
28 Jan 2023
Verified reviewThank you so much 😊 Very good products, good prices, good delivery!
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A. A.
28 Jan 2023
Verified reviewVery happy with choice of product, price and speed of delivery. Also appreciate the helpful advice/tips on their website.
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A. A.
28 Jan 2023
Verified reviewExcellent company to deal with, helpful, as their system is USA based, so it seemed my order wouldn’t have been delivered to May, but it actually came one day earlier than I was advised, when I phoned to clarify position.
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A. A.
28 Jan 2023
Verified reviewVery prompt and well-packaged
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A. A.
28 Jan 2023
Verified reviewAmazing, quick despatch and great product
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A. A.
28 Jan 2023
Verified reviewgreat product speedil delivered
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A. A.
28 Jan 2023
Verified reviewEverything went smoothly, quick and accurate notification after placing order and swift delivery.
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A. A.
28 Jan 2023
Verified reviewQuick delivery, wide range of products and great discounts.
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A. A.
28 Jan 2023
Verified reviewNo hassle ordering. Arrived next day amazing delivery. Will definitely order from this company again.
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A. A.
28 Jan 2023
Verified reviewVery good and quick delivery , impressed.
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A. A.
28 Jan 2023
Verified reviewGreat selection of products and great speedy postal service.
Reviews displayed in chronological order
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