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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
15 Feb 2023
Verified reviewHad a problem placing the order and left a message which Megan responded to in super quick time and resolved......can't ask for better service than that.
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A. A.
15 Feb 2023
Verified reviewGood value, as described and delivered on time
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A. A.
15 Feb 2023
Verified reviewVery happy with my purchase. The items arrived really quickly.
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A. A.
15 Feb 2023
Verified reviewI’m delighted with the service.
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A. A.
15 Feb 2023
Verified reviewQuick service, and love the easy of online ordering
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A. A.
15 Feb 2023
Verified reviewQuick transaction. Delivered in time. Great products.
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A. A.
15 Feb 2023
Verified reviewservice very good I would recommend them to my friends
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A. A.
15 Feb 2023
Verified reviewGoid product, well packaged, arrived promptly- what more could I ask for?!
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A. A.
15 Feb 2023
Verified reviewOn line site easy to negotiate. Small order delivered as promised. Packaging good. Quality of product as described.
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A. A.
15 Feb 2023
Verified reviewGood company, have purchased several items from them, quick delivery, item as described, recommended.
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A. A.
15 Feb 2023
Verified reviewOrder received promptly, safely packaged. Would not hesitate to recommend purchasing from this company.
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A. A.
15 Feb 2023
Verified reviewExcellent prices and timely service.
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A. A.
15 Feb 2023
Verified reviewAlways dependable
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A. A.
15 Feb 2023
Verified reviewGood value, got what I asked for.
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A. A.
15 Feb 2023
Verified reviewgood delivery and a great price.will order from this site again.Many thanks.
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A. A.
15 Feb 2023
Verified reviewAlways a constant problem with the sketch books, Rowney and W&N and the labels on the front covers. Packaging of C&W will mean they always arrive slightly damaged on the exposed corners. Books need to be better protected.
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A. A.
15 Feb 2023
Verified reviewExcellent
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A. A.
15 Feb 2023
Verified reviewGreat service and prices
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A. A.
15 Feb 2023
Verified reviewHelpful, quick to answer queries, and fast delivery
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A. A.
15 Feb 2023
Verified reviewExcellent
Reviews displayed in chronological order
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