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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
15 Feb 2023
Verified reviewVery efficient service with quality products
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A. A.
15 Feb 2023
Verified reviewgood product. Arrived quickly. Many thanks
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A. A.
15 Feb 2023
Verified reviewAll good. Arrived quickly. No problems.
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A. A.
15 Feb 2023
Verified reviewI have bought lots of products, the price and standard of goods, well packaged, and quick delivery
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A. A.
15 Feb 2023
Verified reviewI would recommend purchasing from them, no doubt!
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A. A.
10 Feb 2023
Verified reviewI bought a professional quality cutting mat - just like the one I used to use and not a cheap alternative. Great product swiftly delivered - a bit like dropping in to the Broadwick Street branch all those years ago. Still got it Cowlings!
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A. A.
10 Feb 2023
Verified reviewAmazing quality item. Easy to install, beautiful material. I really appreciate the easel a lot and am very grateful to you for making it, thank you so much!
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A. A.
10 Feb 2023
Verified reviewI have found their response to ordering fast and efficient. I would recommend.
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A. A.
10 Feb 2023
Verified reviewParcel arrived on time and in good order.
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A. A.
10 Feb 2023
Verified reviewCowling and Wilcox give great customer service and their range of products is excellent.
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A. A.
10 Feb 2023
Verified reviewBrilliant service ordered and received the following day
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A. A.
10 Feb 2023
Verified reviewPrompt delivery and competitive prices
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A. A.
10 Feb 2023
Verified reviewitem was exactly what we required..
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A. A.
10 Feb 2023
Verified reviewGreat prices, great service. Will sign up to an account when the website allows me.
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A. A.
10 Feb 2023
Verified reviewOverall the easel was nice. It was delivered promptly and the guy helped me in with it. The wood on the centre support frame was split. And I had to use wood glue The instructions were poor and it took two several attempts to put it together. Having the tools included was a nice touch.
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A. A.
10 Feb 2023
Verified reviewGreat service and prices...
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A. A.
10 Feb 2023
Verified reviewGreat service. Kept me informed as Ned fast dispatch
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A. A.
10 Feb 2023
Verified reviewGood products at good prices and delivered within a few days
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A. A.
10 Feb 2023
Verified reviewpaid for order in full 17 Dec, waited three weeks, then told have to pay extra for DHL ,i pay the extra, (another week) my big order is delivered, which is three tubes of paint,in an envelope,courtesy of royal mail!, first order,last order!
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A. A.
10 Feb 2023
Verified reviewIt was very easy to order and delivery was prompt and efficient.
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