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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
8 Mar 2023
Verified reviewCompetitively priced and good delivery time .Would use again.Many thanks
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A. A.
8 Mar 2023
Verified reviewIm very pleased with the great value iv had from my three orders ( in the sale ) Also all products have been good quality ( which is hard to get when buying on line ). Will definitely buy again from this company. Thanks 👍
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A. A.
8 Mar 2023
Verified reviewGood quick service
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A. A.
8 Mar 2023
Verified reviewVery good value item and decent service
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A. A.
8 Mar 2023
Verified reviewGood service, speedy and secure.
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A. A.
8 Mar 2023
Verified reviewExcellent service, good products
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A. A.
8 Mar 2023
Verified reviewThe items were delayed, but I received an email to explain why and ask how I wanted them dealt with. They finally arrived before I expected them. Thank you for your courtesy and efficiency.
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A. A.
8 Mar 2023
Verified reviewThey were experiencing some problems with international shipping at the time that I ordered so their shipping was a touch slow. They took a lot of care to wrap my brushes up well so that they would not be damaged in shipping. Every brush had a plastic protector on it as well. The brushes arrived in perfect condition and I am very happy with them. prices are very fair IMO. I feel that C&W prices were very fair.
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A. A.
8 Mar 2023
Verified reviewTook nearly 2 weeks but order arrived in perfect condition
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A. A.
8 Mar 2023
Verified reviewEverything on th3 site is clear and concise
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A. A.
8 Mar 2023
Verified reviewGreat offers and efficient delivery
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A. A.
3 Mar 2023
Verified reviewvery quick and well packed
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A. A.
3 Mar 2023
Verified reviewGreat website and easy ordering, simply perfect
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A. A.
3 Mar 2023
Verified reviewGood clear website, lots of choice, interesting product’s and quality products throughout the range, efficient service with fast delivery, I could not find any fault, I would not go anywhere else as I am a fussy difficult person to please, I am very pleased.
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A. A.
3 Mar 2023
Verified reviewGreat communication and fast delivery
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A. A.
3 Mar 2023
Verified reviewGoods bought all good. Carrier not so, their website has dodgy people hooked into it. I received a lot of phishing emails after logging into it.
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A. A.
3 Mar 2023
Verified reviewNo problems with site navigation, updates on delivery and prompt delivery.
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A. A.
3 Mar 2023
Verified reviewOrdered several products all of which were as described and competitively priced. Delivered in good time and without any issues. Will use company again.
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A. A.
3 Mar 2023
Verified reviewNo problems from purchasing, dispatch, delivery and packaging.
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A. A.
3 Mar 2023
Verified reviewexcellent
Reviews displayed in chronological order
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