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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
8 Mar 2023
Verified reviewGood prices and prompt delivery, excellent display of items for sale and really generous 'Sales Items' on occasions, I wouldn't hesitate to recommend them to anyone.
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A. A.
8 Mar 2023
Verified reviewwell packaged, no damage, items as described, good price
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A. A.
8 Mar 2023
Verified reviewI found your young lady on the telephone very helpful indeed. She changed the delivery date for me and was very kind. The easel is absolutely beautiful. It is a present for my daughters birthday and can't wait for her to open it. Great company, great product, great staff. Will reccomend them to all my friends and family.
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A. A.
8 Mar 2023
Verified reviewQuick delivery and well wrapped package.
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A. A.
8 Mar 2023
Verified reviewGood range of acrylic paints at very fair prices.
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A. A.
8 Mar 2023
Verified reviewGreat selection, competitive prices and superfast despatch.
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A. A.
8 Mar 2023
Verified reviewGreat! Easy to navigate site You have just the right sketchbooks for us!
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A. A.
8 Mar 2023
Verified reviewI have been ordering from Cowling and Wilcox for several years now and their website is is to use with out of stock items clearly marked. Their customer service brilliant. I will be using them again in future.
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A. A.
8 Mar 2023
Verified reviewGood company to deal with. I found them efficient and dealt with my order quickly.
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A. A.
8 Mar 2023
Verified reviewThe boxes I bought were of great build quality & the 2 x plastic boxes are great for keeping my painting bits altogether
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A. A.
8 Mar 2023
Verified reviewClear site, easy to navigate.
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A. A.
8 Mar 2023
Verified reviewLove Cowling & Wilcox... easy to find items on the site, delivery was prompt, and good quality product. Can't ask for better! ❤️
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A. A.
8 Mar 2023
Verified reviewI found them after looking around for a certain paint at the cheapest cost. I found it or the cowling and wilcox website, and at the top of the website it stated that if you were to spend more than £50 via them, postage is free. After making a big order and waiting for a few days, they emailed me saying it weighed too much and for me to pay an extra fee for postage. It worked out that it cost me more than if I were to buy the same paint else were at normal price. I paid, then there was a delay, then I finally got the items. The box had been used multiple times before there were stickers and different tapes all over. When I opened it there were several sheets of this shredded cardboard which weighed a lot. That alone would have made the postage weight more.. They made me pay extra for this? At the same time I ordered from Cowling and Wilcox, I also ordered from CassArt. This actually allowed me to compared the two. CassArt I hade bought much much much more.. including a weighty wooden studio easel. I was never charged extra for postage, it arrived in a couple of days in three big boxes with all light packaging inside. It was my first time using both companies and I definitely know where I will buy from in future, and tell my students where to buy from.
Reply from Cowlingandwilcox.com
Hi Thank you for taking time to speak to me earlier. Once again, I'm so sorry you had such a bad experience with us. I've taken on board everything you had to say and will look to tighten up our procedures accordingly. I can only assure you that I believe your experience is unusual as you can see from our positive reviews but that makes it all the worse as it's dreadful you had so many issues with your order. I know financial gestures aren't always necessary as recognition of the issue often goes further but I've asked my customer service team to refund your surcharge and we'll send you a 10% discount code to use if you would consider using us again. Once again, I'm so sorry for the issues you had and I hope you can consider trying us out again. Kind regards, Guy Cowling.
Reply from A. A.
Guy you honestly did not have to give me any money back or discount. For me it actually meant more that you took time out to contact me. A lot of businesses could learn a few things from you. You could have easily got customer services to get in touch with me or just wrote an email etc. But you went out your way to contact me yourself and explained what happened. For me this means more than any offer or refund, to show to your customers on a personal level you care about us. I accept the reasons given and I accept on behalf the company the apology. I have taken down those things already.. Once again, thank you for seeing to this personally, it didn't go unnoticed. Kind regards, Arthur.
Reply from Cowlingandwilcox.com
Hi Arthur Thank you so much for your kind response. I'm glad we came to a happy resolution. We're now taking on the services of a courier who don't charge extra for delivery to the isle of Wight so hopefully we'll never have this issue again. Thank you for taking down the Google reviews. I'll now publish your review. If you feel you'd like to re-rate us please let me know and I'll send you a link to do this. Kind regards, Guy.
Reply from A. A.
Hey Guy, Apologies for the late reply, I have only just got back to the UK. If you could possibly send me the link to amend my rating that would be great. Thanks, Arthur
Show exchanges Hide exchanges -
A. A.
8 Mar 2023
Verified reviewGood value on this order, easy to process and prompt delivery
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A. A.
8 Mar 2023
Verified reviewSite easy to navigate. Prompt acknowledgment of order and dispatch a few days later.
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A. A.
8 Mar 2023
Verified reviewVery pleased with products ordered and the prompt service coupled with very reasonable prices
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A. A.
8 Mar 2023
Verified reviewRealistically prices items. What I also pay attention to when buying online is the delivery partner, they chose theirs wisely as I had the ability to reschedule, which not all delivery companies offer.
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8 Mar 2023
Verified reviewPrompt delivery, well packed, good service
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8 Mar 2023
Verified reviewHelpful when I enquired about a product and purchase delivered swiftly.
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8 Mar 2023
Verified reviewProduct good Shipping of £10 for the one box overpriced I received 4 larger boxes the week before from another arts supply company filled with acrylic paints so heavy products and the delivery was free
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