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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
17 Mar 2023
Verified reviewI ordered Michael Harding oils which are great , but it would have been better if the website displayed the cost of different.colours instead of just a number.
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A. A.
17 Mar 2023
Verified reviewEasy and quick 👍🏻
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A. A.
17 Mar 2023
Verified reviewGreat service all round.
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A. A.
17 Mar 2023
Verified reviewGreat value, great quality, quick delivery and easy to order.
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A. A.
17 Mar 2023
Verified reviewGreat range of art products at very competitive prices. They are gradually becoming my go to supplier. Very slight criticism, delivery could be a little quicker, but that's probably out of their direct control.I would gladly recommend to anyone who needs a good supplier. Many thanks.
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A. A.
17 Mar 2023
Verified reviewGood priced products, prompt delivery
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A. A.
17 Mar 2023
Verified reviewLovely product and great communication on the delivery process
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A. A.
17 Mar 2023
Verified reviewThe mountboard arrived beautifully packaged so the corners were all pristine. Very happy with it.
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A. A.
17 Mar 2023
Verified reviewThe products arrived promptly (ordered Friday, arrived Monday!) and all were in good condition and as good as or better than they seemed on the website :)
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A. A.
17 Mar 2023
Verified reviewEasy website. Excellent selection of material. Prompt delivery.
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A. A.
17 Mar 2023
Verified reviewExcellent product received on time. Slightly improved instructions for assembly would have been appreciated.
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A. A.
17 Mar 2023
Verified reviewHigh quality products,delivered quickly, no hastle.
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A. A.
17 Mar 2023
Verified reviewExcellent quality and great prices. Special mention for the secure way the items were packaged, which is essential for fragile art supplies and materials. Highly reccommended.
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A. A.
17 Mar 2023
Verified reviewVery good helpful customer service
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A. A.
17 Mar 2023
Verified reviewAlways can find what I want with them
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A. A.
17 Mar 2023
Verified reviewLike the site, easy to navigate. Great range of products
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A. A.
17 Mar 2023
Verified reviewGood value, delivered in good time.
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A. A.
17 Mar 2023
Verified reviewGood quality products, easy to find what I wanted on the website, super quick delivery, would highly recommend
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A. A.
17 Mar 2023
Verified reviewVery helpful when there was an issue, it was sorted straight away.
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A. A.
17 Mar 2023
Verified reviewGreat site Easy to navigate Ordering is easy Fast service Well packaged Brilliant firm to buy from
Reviews displayed in chronological order
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