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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
20 Mar 2023
Verified reviewAs always a prompt efficient service
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A. A.
20 Mar 2023
Verified reviewExcellent akhenaten to my usual refillable pens
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A. A.
20 Mar 2023
Verified reviewThe pens I ordered are excellent and working well.
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A. A.
20 Mar 2023
Verified reviewTotally reliable service
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A. A.
20 Mar 2023
Verified reviewVery easy to use website with a good product selection competitively priced
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A. A.
20 Mar 2023
Verified reviewExcellent service from ordering to delivery,thanks
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A. A.
19 Mar 2023
Verified reviewSite easy to get around; seems to be a lot of product choice.
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A. A.
19 Mar 2023
Verified reviewvery efficient service and sent promptly. Would recommend the company and use again.
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A. A.
19 Mar 2023
Verified reviewGreat service and product !
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A. A.
19 Mar 2023
Verified reviewMy fist time using this company and I have no complaints. Loved my products and they arrived quickly and well packaged. Thank you
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A. A.
19 Mar 2023
Verified reviewVery easy to use website. Winsor & Newton 200ml tubes of oil paint plus a couple of palettes were ordered. Sale prices on the oil paint, almost half price. (They were half price after I had bought them!!). Very prompt service, and the parcel was delivered 48 hours after placing the order. I’ve used Cowling & Wilcox on previous occasions, and will definitely use them again in the future.
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A. A.
19 Mar 2023
Verified reviewInitially looking for something specific, finding Cowling & Wilcox in the process, and at a good price, ordering and delivery also recommended. Another visit since reveals plenty of offers on artists materials - it’s all good!
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A. A.
19 Mar 2023
Verified reviewsometimes dificult to find things
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A. A.
19 Mar 2023
Verified reviewVery helpful sales person on the other end of the phone. Order arrived promptly and I’m pleased with the quality.
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A. A.
19 Mar 2023
Verified reviewGreat service again with free delivery, thanks!
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A. A.
19 Mar 2023
Verified reviewAs ever, my' go to" supplier for my art stuff. Great range of products at competitive prices. Would recommend to anyone.
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A. A.
18 Mar 2023
Verified reviewAll excellent.
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A. A.
18 Mar 2023
Verified reviewVery good service in all aspects. Good that delivery was by Royal Mail.
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A. A.
18 Mar 2023
Verified reviewThis is the first time I have ordered from C&W. Very happy with the process, delivery, product and pricing.
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A. A.
18 Mar 2023
Verified reviewFast delivery, packaging very professional.
Reviews displayed in chronological order
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