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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
27 Mar 2023
Verified reviewExcellent service as always. Items arrived swiftly and packaged safely.
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A. A.
27 Mar 2023
Verified reviewSite easy to use, delivery was speedy and product as described. However, 'follow-up' advertising was somewhat overpowering. Had to 'unsubscribe' to stop it.
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A. A.
27 Mar 2023
Verified reviewReliable company to deal with, nice people, good prices, good deals.
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A. A.
27 Mar 2023
Verified reviewThe price was good and my item delivered quickly, but some of the pastels were damaged. Probably in the post... the packaging could have been better
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A. A.
27 Mar 2023
Verified reviewQuick delivery, very safely packaged
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A. A.
27 Mar 2023
Verified reviewthe right product at a reasonable price, swiftly delivered. Many thanks
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A. A.
26 Mar 2023
Verified reviewI'm really happy that all the sketch books I bought were lovely quality, great prices, well packaged and exceeded my expectations. Well done Cowling and Wilcox.
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A. A.
26 Mar 2023
Verified reviewI found exactly the products I wanted at a good price, and they were delivered speedily.
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A. A.
26 Mar 2023
Verified reviewFast and efficient
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A. A.
24 Mar 2023
Verified reviewPacked well and fast delivery. Items in excellent condition. Sale price represented good value for money even with the postage.
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A. A.
23 Mar 2023
Verified reviewItem arrived quickly ,very happy with product.
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A. A.
22 Mar 2023
Verified reviewThe website was easy to use, with a very good selection of stock . my order was delivered really promptly.
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A. A.
22 Mar 2023
Verified reviewThe Watercolour set was delivered as promised, although it took a while, but then I was told that because of Royal Mail disruption that this might happen.
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A. A.
22 Mar 2023
Verified reviewGreat selection of watercolours at a value price and a very quick delivery.
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A. A.
21 Mar 2023
Verified reviewEfficient and quick service. Thank you. All items as detailed.
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A. A.
21 Mar 2023
Verified reviewStraight forward to navigate and find what I wanted
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A. A.
21 Mar 2023
Verified reviewExcellent service, and prompt delivery
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A. A.
21 Mar 2023
Verified reviewFor some reason, my online order did not get processed. However, when I contacted the staff at Cowling & Wilcox, they processed my order quickly, at the original price.
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A. A.
21 Mar 2023
Verified reviewDelivery was fast. The website was easily navigated and check out very efficient.
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A. A.
20 Mar 2023
Verified reviewProducts always as required
Reviews displayed in chronological order
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