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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
10 Jun 2023
Verified reviewVery fast response, well wrapped and quick delivery. Will buy again!
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A. A.
10 Jun 2023
Verified reviewGreat communication great service. Love the products I received from you. Buying canvas from you is difficult though. As you've changed how you used to set them out. And you used to sell the bigger sizes 48×60inch canvases but you don't seem to have them anymore only small canvases.
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A. A.
10 Jun 2023
Verified reviewProcess of ordering and receiving art materials went smoothly. No outstandingly brilliant, or glaringly awful events.
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A. A.
10 Jun 2023
Verified reviewI was very surprised and disappointed to receive the products in damaged packages and one of the items as quite dry!!!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your goods arrived in such a poor state. I'll ask one of our customer service team to contact you today to see if they can help with your issues. Once again, I do apologise for these issues. Kind regards, Guy.
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A. A.
10 Jun 2023
Verified reviewExcellent, actually got 3 tubes of white instead of 2, but the service was excellent not that I got an unexpected, although welcomed extra 😀 canvasses excellent quality
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A. A.
10 Jun 2023
Verified reviewgood pricing and fast delivery
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A. A.
10 Jun 2023
Verified reviewExcellent experience from order to dleivery
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A. A.
10 Jun 2023
Verified reviewVery good always on time well packed good prices
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A. A.
10 Jun 2023
Verified reviewWell packed delivered early. Very good product
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A. A.
10 Jun 2023
Verified reviewAmazing company, very good canvas and super fast delivery.
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A. A.
10 Jun 2023
Verified reviewAn easy webslite to; negotiate , and a great delivery service.
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A. A.
10 Jun 2023
Verified reviewGreat service & speedy delivery of both the special roll of Accademia paper & the A2 portfolio sleeves on this order
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A. A.
10 Jun 2023
Verified reviewGood. Glad they’re still going!
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A. A.
10 Jun 2023
Verified reviewWebsite was good and easy to find thing however payment was more challenging Two abortive attempts both times I thought I had paid only to receive an email telling me otherwise
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you had issues with our checkout. For a few days around the end of May, we were suffering with Checkout glitches on our site. These have now been fixed. I'm so sorry for the inconvenience caused. Kind regards, Guy.
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A. A.
10 Jun 2023
Verified reviewGreat company, I have purchased Art supplies with them since 1970 ! Back in the day it was imperial sizes and Letraset !
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A. A.
10 Jun 2023
Verified reviewexcellent
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A. A.
10 Jun 2023
Verified reviewFantastic products, and I appreciated my 10% voucher. Thank you!
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A. A.
10 Jun 2023
Verified reviewThe site was easy to navigate and I plac3d an order for several oil paints as the price was far better than anywhere else I had looked. My only negative comment concerns the very slow delivery which was made via RoyalMail and took well over a week. Most online orders are despatched within 2-3 days so this was frustrating. However I will buy from Cowling and Wilcox again if their prices remain so competitive.
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A. A.
10 Jun 2023
Verified reviewordering the easels was pretty straight forward. The website is easy to navigate and easy to use and place orders. Easels were in good conditions, however I paid for next day and priority delivery but the delivery company didn't fulfil the expectations, I got the order 2 days after I was supposed to get the order and was quite late as this was meant to use in a presentation, they arrive once the presentation finished so unfortunately I feel that I lost money in the delivery service.
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A. A.
10 Jun 2023
Verified reviewGreat service
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