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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
3 Jul 2023
Verified reviewArrived quickly, nice quality products
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A. A.
3 Jul 2023
Verified reviewVery easy and quickly delivered
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A. A.
3 Jul 2023
Verified reviewGreat seller. Fast service. Highly recommended.
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A. A.
3 Jul 2023
Verified reviewGreat service. My discount wasn't applied because of a glich but I received an equivalent refund right away.
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A. A.
3 Jul 2023
Verified reviewWebsite easy to navigate. Great service and delivery.
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A. A.
3 Jul 2023
Verified reviewGreat service and prompt delivery
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A. A.
3 Jul 2023
Verified reviewGreat company to deal with order arrived quick and well packaged , good quality pouring acrylic paints ideal for my art work at a great price
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A. A.
18 Jun 2023
Verified reviewFirst class excellent service and prices Posca markers were perfect for marking outlines on glass
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A. A.
18 Jun 2023
Verified reviewFirst class service!
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A. A.
17 Jun 2023
Verified reviewGreat product, great value and delivered really quickly. Thanks
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A. A.
17 Jun 2023
Verified reviewFuss free and wide range of products. Always delivered on time!
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A. A.
16 Jun 2023
Verified reviewGreat value for money, quick turnaround and good customer service.
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A. A.
15 Jun 2023
Verified reviewEfficient
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A. A.
13 Jun 2023
Verified reviewSuperb product at an excellent price and very speedy delivery. Really pleased with my purchase. Only issue is too many emails after signing up to newsletter. I'm not am artist and needed this easel for a weaving related project. Have already recommended this company and this product to friends. Thank you.
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A. A.
13 Jun 2023
Verified reviewExcellent range of products at reasonable prices. Quick delivery and great quality.
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A. A.
12 Jun 2023
Verified reviewValue for money, quality and speedy delivery
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A. A.
12 Jun 2023
Verified reviewGood 👍
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A. A.
11 Jun 2023
Verified reviewAbsolutely fantastic customer service from Megan, before during and after my order. Very impressed, she was so helpful at every step of the way. Paints I ordered were brilliant and did just the job I wanted them for. Will definitely use this company again 100% . Thanks again Megan x
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A. A.
11 Jun 2023
Verified reviewDelighted with my purchase which was easy and straightforward and checkout was easy too. Delivered quickly and item was exactly as described and excellent quality and price. Easy to put together if you take your time.
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A. A.
11 Jun 2023
Verified reviewExcellent service from cowling and Wilcox as per usual, been buying from the for a good few years and visiting one of their shops, always find online what I'm looking for, delivery time very good and packed well.
Reviews displayed in chronological order
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