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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reasonable price, delivered on time!"
"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."
"Easy to order, despatched quickly and good delivery."
Digital experience
"Good site & easy to look up items"
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order from the web site and delivered quickly"
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Good choice of all art materials Good price and arrived very quickly"
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
21 Aug 2023
Verified reviewDelivery was very quick and the items we packaged very securely. Prices very reasonable and they have great special offers.
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A. A.
21 Aug 2023
Verified reviewI found the site easily navigable, the quality of the art materials brilliant and the customer service is absolutely outstanding!
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A. A.
21 Aug 2023
Verified reviewGood selection of products at a good price
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A. A.
21 Aug 2023
Verified reviewItems arrived well packaged correct and quickly
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A. A.
21 Aug 2023
Verified reviewSmooth like buttay
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A. A.
21 Aug 2023
Verified reviewI have used them for my art supplies for 8 years, I recommend them to customers at my art studio and will continue to do so.
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A. A.
21 Aug 2023
Verified reviewThey have a wide range of art products to choose from and are good quality. They arrive on time and undamaged.
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A. A.
21 Aug 2023
Verified reviewMy item was delivered in good time but was missing a felt disc foot. I contacted the company and quickly got a reply to say they had found one in their warehouse which was promptly posted to me.
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A. A.
21 Aug 2023
Verified reviewEasy navigation, easy to find my specific purchase and keenly priced
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A. A.
21 Aug 2023
Verified reviewDelivery was prompt, actually, it was delivered without prior notice. Fortunately, I happened to be home. The packaging was poorly presented. All the packages of individual tubes of oil were opened and trashed on arrival. There was no seal under the cap (which could be opened without resistance) on each of the tube of paint. One wondered if they had been used.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your goods didn't turn up as you (and we) would have liked. However hard we try to protect our parcels, there's still the odd driver who seems to treat your goods in an unacceptable way. I can assure you that all of our products are brand new and are bought directly from the Supplier so have certainly not been used. If I can help with anything else, please don't hesitate to contact our customer service team at admin@cowlings.com or by phone on 01303 290550. Kind regards, Guy.
Reply from A. A.
Thanks for the reply. The delivery box was alright, I think it was the handling of the oil tubes (200ml) when packing that might need looking into.
Reply from Cowlingandwilcox.com
Thank you for your comments. I'll certainly feed this back to our warehouse. You can never train enough. If I can help further, please let me know. Kind regards, Guy.
Show exchanges Hide exchanges -
A. A.
21 Aug 2023
Verified reviewGreat service
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A. A.
21 Aug 2023
Verified reviewThe website is easy to navigate, images are clear showing the products. Ordering is easy with various ways to pay.
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A. A.
21 Aug 2023
Verified reviewGreat range, excellent prices and ordering online and delivery were very quick and easy! Glad to see “eco” products are now being promoted, so we can respect and sustain the planet we’re painting!
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A. A.
21 Aug 2023
Verified reviewAverage
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A. A.
21 Aug 2023
Verified reviewVery good, great service. I would recommend.
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A. A.
16 Aug 2023
Verified reviewVery prompt delivery, and very pleased with my easel. It needs to be re-arranged once unpacked, as it is set up for postage, but once figured out, it was easy to do. Perfect for my art group.
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A. A.
16 Aug 2023
Verified reviewWebsite is so easy to navigate. Items are top quality and delivery is quick.
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A. A.
16 Aug 2023
Verified reviewVery happy with my purchase. Easy to order and quickly delivered.
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A. A.
16 Aug 2023
Verified reviewWould have given 5* but let down by way box of graphite pencils were packed . They were packed loosely within the desk easel box . I could hear them sliding about before I opened the parcel . The outside wrap was good and intact. There was an unsealed and looked unused padded envelope in there as well . The only way I could get them out was to pull out the easel first . They flew off the table onto the floor . Just hoping the pencil cores have not broken in transit .
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A. A.
16 Aug 2023
Verified reviewExcellent customer service, easy to navigate site, large variety of products for all levels if artists
Reviews displayed in chronological order
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