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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reasonable price, delivered on time!"
"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."
"Easy to order, despatched quickly and good delivery."
Digital experience
"Good site & easy to look up items"
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order from the web site and delivered quickly"
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Good choice of all art materials Good price and arrived very quickly"
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
16 Aug 2023
Verified reviewFriendly staff and quick service
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A. A.
16 Aug 2023
Verified reviewI was very pleased with way Cowling and Wilcox responded. My order was processed efficiently and quickly. I was notified of the expected delivery time and the product arrived as promised, well wrapped and in the best condition.
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A. A.
16 Aug 2023
Verified reviewVery quick delivery & they were very helpful when I had an order query
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A. A.
16 Aug 2023
Verified reviewOrdered some pencil sets from this company. Very easy to use and well laid out website. Fast turnaround.
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A. A.
16 Aug 2023
Verified reviewGood value and efficient
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A. A.
16 Aug 2023
Verified reviewFirst time customer. Very good.
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A. A.
16 Aug 2023
Verified reviewGreat service from Cowling and Wilcox. Ordered mechanical pencils which arrived promptly. Really pleased with them.
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A. A.
16 Aug 2023
Verified reviewI couldn't fault getting my order. The website is easy to get around especially useful is the search bar. The checkout process was nice and easy and my shopping arrived quickly. A great service and shall definitely be buying again.
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A. A.
16 Aug 2023
Verified reviewExcellent site, service and quality product. I have no hesitation in recommending.
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A. A.
16 Aug 2023
Verified reviewFantastic, quality products at great prices. Customer service was second to none, dealing with real people who were super helpful made the order easy. Order arrived within two days. Excellent service.
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A. A.
16 Aug 2023
Verified reviewThe order was processed ok. However the delivery driver left the parcel at the entrance hall,without bothering to come to deliver at the door on the second floor.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry the driver didn't deliver direct to your door. It's very hard for us to make sure the drivers do their job properly as we use couriers and Royal Mail. I'll make sure we feedback to our carrier and, hopefully, they will take action. Once again, thanks again for feeding this info back to us. Kind regards, Guy.
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A. A.
16 Aug 2023
Verified reviewI have visited the shop in Canterbury and wish it was nearer me but the website has a great range of stock which keeps me happy. There are sales on items or brands quite regularly so it is worth checking in on them. Communication, packaging and delivery have always been excellent. It is my go to art shop online.
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A. A.
16 Aug 2023
Verified reviewPompt
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A. A.
16 Aug 2023
Verified reviewAll products ordered are of excellent quality and were delivered on time.
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A. A.
16 Aug 2023
Verified reviewDelivery arrived promptly but that is down to ensuring you give yourself plenty of time when you place the order! This purchase was a birthday gift for a talented teenager. I was delighted with this purchase. Thank you.
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A. A.
16 Aug 2023
Verified reviewGreat selection of materials. Helpful & prompt delivery.
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A. A.
16 Aug 2023
Verified reviewEasy to find product. Good delivery
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A. A.
16 Aug 2023
Verified reviewI could not get the product I wanted in local art shops so I was very pleased to find it available online.
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A. A.
16 Aug 2023
Verified reviewExcellent!
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A. A.
16 Aug 2023
Verified reviewTheir website is easy to use and the out of stock items are clearly marked.
Reviews displayed in chronological order
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