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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
8 Mar 2024
Verified reviewGood range of products and fast delivery. Price quite good too.
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A. A.
8 Mar 2024
Verified reviewFast dispatch and brilliant packaging. Will definately order again :)
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A. A.
6 Mar 2024
Verified reviewReally pleased with products and price, delivery quick and no plastic packaging. This was my first order and would use again.
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A. A.
6 Mar 2024
Verified reviewGood Quality Paper
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A. A.
6 Mar 2024
Verified reviewI chose Cowling and Wilcox because their prices for the paper I wanted were better than competitors. My order was very well packaged, and sent out promptly. There was a delay in delivery by Evri, but the parcel was handed over to me the day after it was expected.
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A. A.
27 Feb 2024
Verified reviewVery good service matching their goods
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A. A.
27 Feb 2024
Verified reviewCan't fault anything. Price, delivery, communication all excellent.
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A. A.
27 Feb 2024
Verified reviewGood quality box easel at a great price and First class customer service. My first Oder arrived damaged and was promptly replaced with apologies without any hassle. Highly recommend this retailer.
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A. A.
27 Feb 2024
Verified reviewThe item was delivered on time and was exactly the right product for removing the residue of the painting cleaner. Very pleased with the service and prompt delivery
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A. A.
27 Feb 2024
Verified reviewAlways look here for reductions , good company swift delivery but others can be more so but I use another company regularly due to other reasons
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A. A.
27 Feb 2024
Verified reviewEasy to order. Prompt delivery. Used this product for many years and find it excellent. Good on price, will use you again. Thank you
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A. A.
27 Feb 2024
Verified reviewExcellent service
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A. A.
27 Feb 2024
Verified reviewSpeedy delivery brilliant price.
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A. A.
27 Feb 2024
Verified reviewI’m a recent customer and I have been impressed with the range of products, the prices and the service.
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A. A.
27 Feb 2024
Verified reviewEvery aspect of the order and delivery excellent!
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A. A.
27 Feb 2024
Verified reviewThe website is 5 stars. Items packaging not so good. The boxes of the items were of poor quality and didn't look new.
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A. A.
27 Feb 2024
Verified reviewGood service and delivery
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A. A.
27 Feb 2024
Verified reviewReally impressed with the quality and prices they offer.
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A. A.
27 Feb 2024
Verified reviewGreat value for money and great sevice even to our remote isles.
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A. A.
27 Feb 2024
Verified reviewGood service very helpful.
Reviews displayed in chronological order
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