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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
27 Feb 2024
Verified reviewThe order was dealt with very promptly and I was kept informed of the progress. Item was received in mint condition and I am pleased with it.
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A. A.
27 Feb 2024
Verified reviewOrder came promptly. Thankyou
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A. A.
27 Feb 2024
Verified reviewReally pleased with my table top easel.!! Nice and compact.
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A. A.
27 Feb 2024
Verified reviewVery good, great service. I would recommend.
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A. A.
27 Feb 2024
Verified reviewGood quality products at a very good price. Delivery as specified, would purchase again from Cowling and Wilcox and would recommend
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A. A.
27 Feb 2024
Verified reviewGreat company with a loads of great products.
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A. A.
27 Feb 2024
Verified reviewGreat products really good quality. And I thought prices are really reasonable.
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A. A.
27 Feb 2024
Verified reviewI purchased in the sale. Order was promptly sent, well packed, and arrived safely. I have not had much time to try the quality of everything I bought.
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A. A.
27 Feb 2024
Verified reviewGreat service from very helpful staff.
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A. A.
27 Feb 2024
Verified revieweasy to use site quick service
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A. A.
27 Feb 2024
Verified reviewPaid for the next working day, the order came quickly but damaged. Disappointed!!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your product arrived damaged. Our customer service team has now been in touch with you and I understand we're sending out a replacement at our expense. Once again, I'm sorry for the inconvenience and please don't hesitate to get in touch if you have any further issues. Kind regards, Guy.
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A. A.
27 Feb 2024
Verified reviewGreat choice and competitive pricing
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A. A.
27 Feb 2024
Verified reviewSite is easy to use and deliveries are always quick and well packaged.
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A. A.
27 Feb 2024
Verified reviewAll fine
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A. A.
27 Feb 2024
Verified reviewThe wooden box table easel is perfect for my needs and at a very reasonable price. Delivery was certainly as I asked as far as where I asked it to be placed ie at the back of my house but think it could have been put on top of a bin rather than just been left on the ground behind my garden gate. That apart I am overall pleased.
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A. A.
27 Feb 2024
Verified reviewGreat service. Excellent value for money. Quality products. I live in North Devon & purchase online from Cowling & Wilcox. I have experienced a fantastic service & I can highly reccomend others to purchase from this Excellent company!
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A. A.
27 Feb 2024
Verified reviewThe website was straightforward and the processing of the purchase easy. I had no difficulty with any of it.
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A. A.
27 Feb 2024
Verified reviewVery happy with the service and would recommend. quick delivery.
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A. A.
23 Feb 2024
Verified reviewVery good value for high quality materials Good delivery
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A. A.
23 Feb 2024
Verified reviewEasy to order. Order arrived well packed in a few days. Very pleased with the products.
Reviews displayed in chronological order
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