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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
29 Mar 2024
Verified reviewExcellent Art Profolio Display Books which are perfect for storing vintage film memorabilia safely.
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A. A.
29 Mar 2024
Verified reviewIt took over two weeks to get my order despite contacting customer services. This isn’t the first time I’ve had this problem. I’ve also had issues with the way they have packaged items in the past. For example, I ordered cradled wooden panels and a tub of brush cleaner. They cut open the protective plastic on the wooden painting panel (which has a silica gel pack to prevent damp inside) to put the brush cleaner inside the panel. I had no intention of using the panels anytime soon and need the protection of the damp proof packaging as I live in an old cottage. They told me it was their policy to do that with smaller items when shipping!!! After that experience and then my most recent over two week wait for an in excess of £70 order. I will not be using them again.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm sorry you weren't happy with your experience with us. I've looked into your situation and your goods took far too long to be despatched. One of our customer service team has emailed you and called you to apologise for the length of time it took for you to receive your goods and the way in which we packaged your goods as well as to offer you compensation for the issues. We'll continue to try to get in touch but, if convenient, could you please call us on 01303 290550? Once again, sorry for the issues you faced. Kind regards, Guy.
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A. A.
29 Mar 2024
Verified reviewAll good. The dispatch could be more prompt or more timely communication on the timing of the dispatch.
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A. A.
24 Mar 2024
Verified reviewAll excellent!
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A. A.
24 Mar 2024
Verified reviewI found the website easy to navigate and the information and photos of the various easels made it easy to choose the right one for me.
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A. A.
24 Mar 2024
Verified reviewI like the efficiency of communication with Cowling and Wilcox as well as the products available.
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A. A.
24 Mar 2024
Verified reviewThe price of the products was very desirable, and the quality of the goods was great. Everything arrived fine, but the time it takes to dispatch the items to the courier was a bit longer than i'd appreciate. One item arrived with damage. Unsure if this was due to manufacture error, or handling.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and feeding back on your issues. I'm so sorry you faced these problems. I understand one of our customer service team has been in touch and has sent out a replacement free of charge for your damaged workstation. Once again, please accept my apologies for the delay and imperfect goods. If I can help further, please let me know. Kind regards, Guy.
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A. A.
24 Mar 2024
Verified reviewCustomer service at its very best! Thank you Charlotte and Jade
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A. A.
24 Mar 2024
Verified reviewPackaged nicely and sent safely.
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A. A.
24 Mar 2024
Verified reviewFast delivery and great product . Thank you.
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A. A.
24 Mar 2024
Verified reviewExcellent value for money and good quality. Will definitely bring ordering from this company again
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A. A.
10 Mar 2024
Verified reviewAll came quickly and safely. Easel is light & easy to assemble.
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A. A.
10 Mar 2024
Verified reviewEasy to use site with quick delivery
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A. A.
10 Mar 2024
Verified reviewGood value, timely delivery. Perfect.
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A. A.
10 Mar 2024
Verified reviewQuick delivery and so easy to choose individual markers
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A. A.
10 Mar 2024
Verified reviewPro markers were easy to order from website and we're posted out quickly and well packaged, notifications were given on the delivery progress also. Overall very pleased with this company.
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A. A.
9 Mar 2024
Verified reviewI had trouble ordering on line as it kept rejecting my email as already being in use. I phoned customer services and was helped through the process by a lovely lady called Megan. She was so pleasant and helpful. 10 out of 10 for her help.
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A. A.
9 Mar 2024
Verified reviewall good , well pleased
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A. A.
9 Mar 2024
Verified reviewVery prompt and efficient service with no drama! Exactly what you want
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A. A.
8 Mar 2024
Verified reviewEasy to find what I wanted online.Delivery prompt
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