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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
29 Mar 2024
Verified reviewGood prices, prompt delivery. Will shop here again.
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A. A.
29 Mar 2024
Verified reviewFine
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A. A.
29 Mar 2024
Verified reviewEverything was straightforward
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A. A.
29 Mar 2024
Verified reviewExcellent service and product delivered on time.
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A. A.
29 Mar 2024
Verified reviewGood product. Good service. Arrived quickly and just what I needed.
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A. A.
29 Mar 2024
Verified reviewGood prices fast delivery High turnover seems to lead to lack of stock
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A. A.
29 Mar 2024
Verified revieweverything good and arrived in good form.
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A. A.
29 Mar 2024
Verified reviewfast and efficient service
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A. A.
29 Mar 2024
Verified reviewFirst rate products at competitive prices delivered on time.
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A. A.
29 Mar 2024
Verified reviewGood price, prompt delivery.
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A. A.
29 Mar 2024
Verified reviewEasy to navigate
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A. A.
29 Mar 2024
Verified reviewA great shop, affordable, quality products and fast delivery
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A. A.
29 Mar 2024
Verified reviewDealt with swiftly and efficiently
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A. A.
29 Mar 2024
Verified reviewIt was easy to order what I needed and the price was very reasonable. I would recommend.
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A. A.
29 Mar 2024
Verified reviewEstoy contenta con Cowling&Wilcox, por lo responsable en la entrega de sus productos en el tiempo estimado y la calidad de los mismos.
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A. A.
29 Mar 2024
Verified reviewOrder arrived as promised on time, and art portfolio display folders were of god quality and as described. Good all round service with online ordering fairly simple.
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A. A.
29 Mar 2024
Verified reviewAll excellent
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A. A.
29 Mar 2024
Verified reviewDid exactly what I expect as a consumer - I selected and paid for my items - they picked packed and dispatched my items Noting poor and nothing more 🤗
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A. A.
29 Mar 2024
Verified reviewI struggled with the website - having been told an item was in stock it suddenly wasn't. Thankfully a very nice assistant helped me on the phone.
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A. A.
29 Mar 2024
Verified reviewExcellent online service. I had a query and they promptly got in touch to help.
Reviews displayed in chronological order
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