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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
8 Mar 2024
Verified reviewGreat service and prices have a great selection
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A. A.
8 Mar 2024
Verified reviewPaint was received quickly.
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A. A.
8 Mar 2024
Verified reviewEasy to navigate and speedy checkout and delivery.
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A. A.
8 Mar 2024
Verified reviewWebsite is easy to use and there is an excellent choice of products. Items arrived on time and well packaged.
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A. A.
8 Mar 2024
Verified reviewWell informed at all stages of the order and a speedy delivery.
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A. A.
8 Mar 2024
Verified reviewCame across this site whilst having some birthday money to play with. Their prices were great, and as I spent over £50, I also received free delivery. Delivered very quickly, and goods were very well packaged. Would use again and would definitely recommend this company.
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A. A.
8 Mar 2024
Verified reviewExcellent service and fantastic prices on acrylic paint. I'm going to take advantage of the sale to stock up further !
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A. A.
8 Mar 2024
Verified reviewWorth the money. Bought for my partner who suffers from a bad back. A really helpful bit of kit.
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A. A.
8 Mar 2024
Verified reviewOnce I found what I wanted it was good quality and arrived ok
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A. A.
8 Mar 2024
Verified reviewTook longer than I expected to arrive but everything perfect.
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A. A.
8 Mar 2024
Verified reviewExcellent value for money. Ordered arrived well packaged, reusing a box from one of their suppliers so being environmentally conscious.
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A. A.
8 Mar 2024
Verified reviewBought these for my creative grand daughters, and the L O V E them! The range of colours is fabulous. They love clipping them together in groups. Best of all they are great for colouring in and being creative. Useful bag. A great buy.
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A. A.
8 Mar 2024
Verified reviewGreat value
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A. A.
8 Mar 2024
Verified reviewMy order was processed quickly and efficiently. I was pleased with the pencils I'd ordered.
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A. A.
8 Mar 2024
Verified reviewItems were a reasonable price and items packaged well so arrived safely. If there was anything negative to say it would be it took 6 days for my order to arrive but they use Evri to deliver so I'm not surprised.
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A. A.
8 Mar 2024
Verified reviewExcellent product excellent value excellent service
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A. A.
8 Mar 2024
Verified reviewGreat products at good prices.
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A. A.
8 Mar 2024
Verified reviewExcellent Customer Care….but sadly let down by the Couriers used….. and quality control.
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A. A.
8 Mar 2024
Verified reviewExcellent service and product. Very pleased with the easel. Easy to assemble.
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A. A.
8 Mar 2024
Verified reviewExcellent products, prices and service.
Reviews displayed in chronological order
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