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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
18 Jun 2024
Verified reviewPrices were unbeatable and the order arrived very quickly.
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A. A.
18 Jun 2024
Verified reviewWas spot-on. Reasonable prices and reliable.
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A. A.
18 Jun 2024
Verified reviewExcellent service and communication. The website is easy to use.
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A. A.
18 Jun 2024
Verified reviewOrdering was straight forward and confirmation that items were on there way was swift. Items exactly as expected and feel sure recipient will be very pleased with the gifts. There was a delay with delivery but Royal Mail seemed to have sent parcel elsewhere before getting it back on track.
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A. A.
18 Jun 2024
Verified reviewAll that I ordered was exactly what I had wanted and expected so I won't hesitate to buy more material when I need it from the company
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A. A.
10 Jun 2024
Verified reviewGreat selection of art supplies, great prices and good service.
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A. A.
10 Jun 2024
Verified reviewThe choice of ink is excellent, and everything arrives incredibly quickly.
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A. A.
10 Jun 2024
Verified reviewStraightforward order
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A. A.
10 Jun 2024
Verified reviewPurchases well packaged and speedy delivery. Great price on the A3 sketchbook when compared to competitors.
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A. A.
10 Jun 2024
Verified reviewFast service - easy to order on website.
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A. A.
10 Jun 2024
Verified reviewNavigation of the website is straight forward. Ordering and payment is swift. Email updates are informative and the standard of the products is superb. Excellent service.
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A. A.
10 Jun 2024
Verified reviewAs usual I ordered some items as before from C&W as I find them just perfect for how I use them and they arrived in time and in good order
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A. A.
10 Jun 2024
Verified reviewIt was easy to order and the package was delivered safely and quickly.
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A. A.
10 Jun 2024
Verified reviewThey supply all my artist materials and over good value and often have special offers.
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A. A.
10 Jun 2024
Verified reviewIt is easy to choose the products,easy to order and no fuss delivery
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A. A.
10 Jun 2024
Verified reviewVery good service excellent paper
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A. A.
10 Jun 2024
Verified reviewExcellent products at a very good price
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A. A.
10 Jun 2024
Verified reviewVery efficient but took a few days as they use Royal Mail.
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A. A.
10 Jun 2024
Verified reviewAlways satisfied with Cowling and Wilcox. Good prices and quick delivery. Like how you reuse packaging.
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A. A.
10 Jun 2024
Verified reviewWell made product arrived on time
Reviews displayed in chronological order
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