Go to website
Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
-
K. V.
30 Jan 2025
Verified reviewExcellent service, had to return an item due to ordering the wrong size, it was no problem.
-
E. T.
30 Jan 2025
Verified reviewGreat bargains from Cowling & Wilcox! Had to stop myself as there were some great deals! I found items I haven’t seen anywhere else! What a treat!!
-
H. A.
30 Jan 2025
Verified reviewI ordered on 31st Dec 2024, it’s now 16th Jan 2025 and the product has not been received. It’s been with the delivery courier, Evri since 3rd Jan. I have chased this with Cowling & Wilcox, and whilst they have raised a’ticket’ with Evri I still have no product or further information regarding when/if this is going to be delivered. Needless to say this item has now missed its purpose of being a surprise birthday present. I suggest C&W change their delivery courier, keep better control over the delivery of their products. I would not use C&W again if they remain with Evri.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and I'm so sorry the delivery may have missed your deadline. However, being honest, I feel this is a little unfair. I understand you entered the wrong postcode on your order so Evri couldn't deliver. Once the postcode was amended, Evri reorganised delivery and, having tracked your delivery, I can now see it was delivered yesterday. I hope you agree that our Carrier probably weren't to blame here. We're finding Evri provide a decent service these days (as good as any other Carrier). When we do have issues, it tends to be down to the local driver and we have these occasional issues with all Carriers. I hope there's still time for your surprise present and if I can help with anything else, please do not hesitate to get in touch. Kind regards, Guy.
-
C. T.
30 Jan 2025
Verified reviewProfessional experience from beginning to end.
-
G. S.
28 Jan 2025
Verified reviewAll as ordered. Speedy delivery
-
C. B.
28 Jan 2025
Verified reviewI was just looking for one item (Posca pens) and the item came up immediately on the Cowling & Wilcox site; I didn’t look at anything else
-
N. M.
28 Jan 2025
Verified reviewdelivery was fine, just packaging could be more protective
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your goods were not packed satisfactorily. We work very hard on sending out goods in a timely and secure manner. I'm so sorry we let you down on this occasion. Once again, I do apologise. Kind regards, Guy.
-
E. A.
24 Jan 2025
Verified reviewOrder arrived quickly & exactly what I’d ordered. Quality of products excellent. Thanks 😊
-
C. K.
24 Jan 2025
Verified reviewI didn't have any issues. I am happy with the products and the delivery.
-
B. B.
24 Jan 2025
Verified reviewVery good to navigate rite, delivery very good , products good price
-
J. M.
24 Jan 2025
Verified reviewAverage. Goods arrived promptly, but I was shocked by the inappropriate packaging. No protective stiffening was provided, and no delivery instruction, (eg: "do not bend". The result was a little less than satisfactory, compounded by the postman stuffing the package through the letterbox!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your goods arrived in a less than perfect condition. We always try our best to pack our deliveries as well as possible to avoid carrier 'mishaps'. Unfortunately, on this occasion, it seems that your parcel has been packed unsatisfactorily. If there were any damages, please don't hesitate to get in touch at admin@cowlngs.com and we'll sort this out for you straightaway. Once again, I'm so sorry and I hope you believe me when I say we do everything we can to avoid issues with deliveries. Kind regards, Guy.
-
S. M.
24 Jan 2025
Verified reviewGreat
-
C. T.
24 Jan 2025
Verified reviewPleased with the service and supplies I received from Cowling & Wilcox. First time I've used them, and it won't be my last.
-
R. F.
24 Jan 2025
Verified reviewExcellent service- I made a mistake on my order but it was dealt with quickly and politely. Very satisfied.
-
J. K.
17 Jan 2025
Verified reviewI made a mistake with the email address of my order, which they dealt with immediately and efficiently, so full marks!
-
J. H.
17 Jan 2025
Verified reviewI ordered some gift vouchers for my sister’s Christmas present and they have not been delivered to her inbox over a week later. Very disappointing!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry this has happened and, to be honest, we're at a loss as to how this happened. All we can assume is that it must be a technology issue where, for some reason, our email server glitched and didn't send this one out. Has the Gift Voucher been sent now? I'd be grateful if you could let me know and we can send it again if it hasn't? Once again, I'm so sorry for the inconvenience. Kind regards, Guy.
-
J. N.
17 Jan 2025
Verified reviewThe products that I have previously ordered are good quality, I don't have any reservations about ordering other items. The delivery of these items has been prompt.
-
R. B.
17 Jan 2025
Verified reviewperfect in every way
-
D. G.
17 Jan 2025
Verified reviewCame super quickly !!
-
C. E.
13 Jan 2025
Verified reviewIt would be very difficuly to improve on the price and service offered by Cowling and Wilcox! Very many thanks.
Reviews displayed in chronological order
Contact
Go to website
Certification
