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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. B.
13 Jan 2025
Verified reviewThe A1 tracing paper I needed came well wrapped and quickly. I would just say that it was quite a flimsy grade and I really needed a heavier grade, but that could have been my fault for not noticing the grades of tracing paper available. Otherwise a good service.
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S. M.
13 Jan 2025
Verified reviewPrompt delivery and all items arrived
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V. C.
13 Jan 2025
Verified reviewOrdered as a Christmas present. Arrived very quickly. It's a lovely quality item and is being very much enjoyed by the artist in our family! Would definitely recommend & will be buying from cowling and wilco again!
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P. M.
13 Jan 2025
Verified reviewWebsite super easy to navigate, item I wanted was in stock and dispatched super quickly in time for Christmas
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J. L.
13 Jan 2025
Verified reviewMeant to arrive on the 17th before christmas. Ended up arriving 10 days after.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. We welcome all feedback good and bad. I'm so sorry you had these issues with DHL, one of our Couriers. We sent out your order on time and, frustratingly, DHL took forever to deliver despite your parcel being despatched on a Next Day service. Please believe us that we took your delivery very seriously and we were ringing them everyday to push it for delivery but they didn't deliver it until the 27th. I can see we've refunded your Next Day delivery fee but I know the main thing was to get your order to you on time. Once again, I'm so sorry our Courier let you down on this occasion. I can only assume they had a temporary issue due to the Xmas rush. Please let me know if I can help further. Kind regards, Guy.
Reply from J. L.
Very kind. Thanks for your message
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N. W.
13 Jan 2025
Verified reviewI keep coming back to the Cowling and Wilcox website. I find their products are quality and good prices. It’s good to have reliable art supplies 😊
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Z. R.
13 Jan 2025
Verified reviewI ordered a printable gift voucher. Unfortunately, only a copy of the invoice was sent to me, so that after a few days I had to contact Head Office for them to send me the printable voucher.
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D. S.
13 Jan 2025
Verified reviewEvery step of the process was a breeze.. Unfortunately our parcel was stolen, but Megan, from Customer Service was brilliant. She rectified the problem very efficiently. Despite it being days before Xmas she ensured we got it. She deserves more than 5 stars!
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F. P.
13 Jan 2025
Verified reviewExcellent Though the packaging was squashed including the oil tube boxes
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C. W.
11 Jan 2025
Verified reviewFab price and very quick delivery
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M. S.
11 Jan 2025
Verified reviewI messed up my online order by using wrong email,so I spoke to customer services fellow and he had details of my order so went ahead.In a couple of days my products arrived very nicely packaged.I absolutely fully recommend.I liked years ago visiting the Soho Art Store.Alas I became disabled and getting around in motorised Wheelchair is no possible anymore although this ordering service is more than adequate.Thank you!
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R. N.
11 Jan 2025
Verified reviewExcellent
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P. W.
11 Jan 2025
Verified reviewGreat choice of products and competitive prices. Items delivered quickly despite Christmas rush.
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J. B.
11 Jan 2025
Verified reviewProduct was of excellent quality
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A. O.
11 Jan 2025
Verified reviewHappy with the pens and the service
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C. B.
11 Jan 2025
Verified reviewExtremely fast service, even during the busy festive season. Excellent price too. Very pleased. Thank you!!!
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D. M.
11 Jan 2025
Verified reviewAbsolutely flWless service … despite very late orders, every one of my gifts arrived in time to lighten up the grandkids facrs.
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S. M.
11 Jan 2025
Verified reviewFantastic service well packed good product
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S. D.
11 Jan 2025
Verified reviewAlways excellent value and excellent service
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I. N.
11 Jan 2025
Verified reviewGood timings from ordering to delivery. Paints carefully wrapped and protected.
Reviews displayed in chronological order
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