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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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G. B.
9 Feb 2025
Verified reviewGreat choice of products at sensible prices. Excellent service. Quick & accurate delivery service
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M. B.
9 Feb 2025
Verified reviewQuality products excellent service,
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B. P.
9 Feb 2025
Verified reviewSome great products at competitive pricing. Easy to navigate website and ordering process. Fast delivery.
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M. R.
9 Feb 2025
Verified reviewEverythin was good.
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S. J.
9 Feb 2025
Verified reviewVery easy to order from the website, including an interactive element that advised the available stock levels.
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N. W.
9 Feb 2025
Verified reviewI have used this company several times now and I’m always happy with their quality products. Delivery is prompt. I live miles from any kind of art supply shop and this is a fantastic alternative where I can sit at home and order what I need. I do recommend them and I will be returning again and again. Thank You Cowling & Wilcox 😊
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A. H.
9 Feb 2025
Verified reviewOkay see review below.
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A. F.
9 Feb 2025
Verified reviewExcellent service, quick response to queries with good advice for a newbie purchasing media.
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S. M.
9 Feb 2025
Verified reviewgood value for money very easy too order
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P. W.
9 Feb 2025
Verified reviewI have try to get the rail that was missing and had no joy it’s the rail inside the old the canvas in place that you bought on wasn’t inside it sent messages non-stop
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've looked into your situation and, for some reason, we haven't received any emails from you. I'm so sorry we missed your messages. I'll ask a member of our customer service team to contact you now to help sort this out. I'm so sorry for the inconvenience. Kind regards, Guy.
Reply from P. W.
Hi yes i recently bought an item off you and the row should’ve been inside to hold the canvas in place was not in there so is it possible to send me one? Please? I’ve got the nuts and bolts but not the rail.
Reply from Cowlingandwilcox.com
Of course, that won't be a problem at all. I'll get this organised for you now. If I can help further, please don't hesitate to let me know. Kind regards, Guy.
Show exchanges Hide exchanges -
S. B.
9 Feb 2025
Verified reviewEvery order I have purchased has arrived quickly and my order is always perfect. Cowling &Wilcox are a very reliable company. Thank you
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S. H.
9 Feb 2025
Verified reviewVery easy online ordering and a wide selection of products
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F. G.
9 Feb 2025
Verified reviewAll’s good
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P. L.
9 Feb 2025
Verified reviewFast response to my order, paint tubes arrived in less than 5 working days. Lost one star due to packaging, could have been 'bubble wrapped' to prevent tubes rattling around in the box during postage (one of the tubes had pinhole puncture near the base),
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V. J.
30 Jan 2025
Verified reviewExcellent, and delivered in excellent packaging. All very good and in order.
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C. F.
30 Jan 2025
Verified reviewWebsite, ease of ordering, quality and delivery all as they should be
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H. R.
30 Jan 2025
Verified reviewExcellent and prompt service, I had a question about my order and it was answered quickly and clearly. My order of canvas rolls arrived well packaged and was great quality. Very competitive on pricing. I will definately use them again.
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S. C.
30 Jan 2025
Verified reviewOrdering and delivery went well, all ordered well wrapped and safe. Products as Internet described. Many thanks.
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C. J.
30 Jan 2025
Verified reviewExcellent service
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M. K.
30 Jan 2025
Verified reviewDelivered as promised Nice quality case and coloyrs
Reviews displayed in chronological order
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