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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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D. S.
19 Apr 2025
Verified reviewReliable delivery
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P. T.
19 Apr 2025
Verified reviewGreat service and delivery.
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K. T.
18 Apr 2025
Verified reviewI bought a gift for my friend, the case, brushes and paints. It arrived on time in quality packaging and looks really decent, just what I'd hoped for. I'd definitely recommend.
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S. M.
16 Apr 2025
Verified reviewI bought some brushes to do watercolour and they are really good. Hold their shape and paint very well
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V. W.
15 Apr 2025
Verified reviewPrompt response to my order, prompt despatch, good packaging. Its a good service at a fair price.
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S. W.
15 Apr 2025
Verified reviewCowling &wilcox are excellent to deal with they are very friendly and helpful well worth supporting for art supplies as we need art shops to continue our hobbies
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C. H.
14 Apr 2025
Verified reviewExcellent website, supplying useful information about products. Very easy to order and fast delivery. I have also just found out that they recycle their packaging whenever they can. All round great company.
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S. F.
13 Apr 2025
Verified reviewI originally ordered the value canvas, upon arrival it was badly creased, my first impression was that the wooden centre brace was too close to the canvas, but they immediately sent a replacement which arrived perfectly. I would though state that the wooden centre brace is too close to the canvas which restricts it's flexibility, but I have to bear in mind that the canvas is of the value range and would suit beginners of all ages.
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P. M.
13 Apr 2025
Verified reviewQuick delivery, excellent products
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R. G.
13 Apr 2025
Verified reviewIt was easy to find what I want and I received it very quickly.
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M. H.
12 Apr 2025
Verified reviewThank you very much. Absolutely love it.
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M. H.
12 Apr 2025
Verified reviewGreat products, quickly delivered. Packaging fairly well intact
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P. B.
12 Apr 2025
Verified reviewAlways friendly service, fast shipping and well packaged items
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S. W.
12 Apr 2025
Verified reviewGood
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T. T.
9 Apr 2025
Verified reviewI'm very happy with the display rack but was disappointed with the brush. I didn't take note of the size but ordered based on the picture of it. Which made it look like a decent sized brush, but in reality it's the tiniest brush ive ever seen and I would never use. I wrote immediately to ask for a response but have had no communication from you.
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R. C.
8 Apr 2025
Verified reviewprompt delivery
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D. H.
7 Apr 2025
Verified reviewGreat products at good prices, prompt delivery.
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D. D.
7 Apr 2025
Verified reviewThey had the products I needed. The price was competitive and my paints arrived the very next day
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N. B.
6 Apr 2025
Verified reviewAlways good value and always delivered punctual
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A. D.
6 Apr 2025
Verified reviewExcellent prices and good quality products. Thank you.
Reviews displayed in chronological order
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