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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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R. F.
11 May 2025
Verified reviewdidn’t help me with tracking order at all. not even a response. after order being two weeks without update.
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K. C.
11 May 2025
Verified reviewArrived on time
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H. B.
11 May 2025
Verified reviewEasy delivery, everything arrived in good time. I would recommend
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T. R.
11 May 2025
Verified reviewEasy to find what I needed at a good price
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A. N.
11 May 2025
Verified reviewQuick delivery and wide choice of products!
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J. L.
11 May 2025
Verified reviewGreat service
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L. W.
11 May 2025
Verified reviewEasy to use website.Great selection of products at frequently reduced prices. Delivery is prompt.
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E. H.
11 May 2025
Verified reviewThere was everything I was looking for, easy to find, dispatched quickly good quality products and great prices.
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Y. P.
7 May 2025
Verified reviewGreat site easy to order and a great delivery
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N. C.
7 May 2025
Verified reviewStill haven’t received my order and haven’t been able to contact anyone. Has been at the senders local depot for 11 days now and I’ve had no correspondence.I need this canvas for an order I’m fulfilling and cannot move on until I receive it. This has caused a significant delay.
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your experience. We’re truly sorry to hear about the delay with your order and understand how crucial it is for your work. I hear you've been communicating with our Customer Service team and they've sent you out a replacement canvas today. Once again, I'm so sorry our Carrier let us both down on this occasion. Please let me know if we can help further. Best regards, Cowling & Wilcox Team
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A. N.
7 May 2025
Verified reviewCame quickly. The items were as ordered; packed well without unnecessary waste paper etc. I am very happy with the service though I haven’t had chance to use the products yet.
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A. B.
7 May 2025
Verified reviewExcellent service
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P. M.
7 May 2025
Verified reviewExcellent well made product at a good price
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J. D.
7 May 2025
Verified reviewThey were very helpful when I realised I had the wrong postcode on my order
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R. G.
7 May 2025
Verified reviewGreat service, reliable and polite, thank you
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J. L.
6 May 2025
Verified reviewStop using Evri for delivery. An awful courier
Reply from Cowlingandwilcox.com
Good morning, Thank you for your message. Having checked your order with our customer service team, I've found out we've been communicating with you about this. I am so sorry you've had issues in the past with Evri. We generally have very few issues with them since they rebranded from Hermes. So, it's very frustrating that they've let you down on this occasion. I can assure we're actively working with them to sort out your problem as soon as possible. Once again, I'm so sorry for the problems you've faced. Best regards The Cowling & Wilcox Team
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H. M.
20 Apr 2025
Verified reviewExcellent service, very prompt. I ordered a table easel and am very impressed with the quality for the price paid. Will be using them again.
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A. D.
20 Apr 2025
Verified reviewEasy to navigate, shame they have discontinued the item I needed most. I did purchase Promarkers in all the colours I needed.
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M. S.
19 Apr 2025
Verified reviewWhat a bargain!!! Posca pens at a fraction of the price! Delivered on time with no issues…definitely will be ordering from here again.
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N. G.
19 Apr 2025
Verified reviewAs always customer service was great. The items I purchased were of good quality and good value for money. Delivery took as long as indicated.
Reviews displayed in chronological order
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