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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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R. S.
5 Apr 2025
Verified reviewA good product arriving on time. No problems at all, recommended.
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K. M.
4 Apr 2025
Verified reviewMy granddaughters loved using these versatile pencils.
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J. P.
4 Apr 2025
Verified reviewExcellent quality canvas, thank you so much.
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G. M.
2 Apr 2025
Verified reviewGood range of brands and easy to locate my requirements. Checkout system easy to follow.My order was delivered was delivered in good time and arrived well packaged.
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N. K.
2 Apr 2025
Verified reviewEverything about the site works well.
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L. O.
1 Apr 2025
Verified reviewI picked my colours and they were delivered with no stress...very happy
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M. C.
1 Apr 2025
Verified reviewGreat service. Fast dispatch . Thank you very much.
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J. A.
31 Mar 2025
Verified reviewLove buying from here! No concerns at all !
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L. S.
31 Mar 2025
Verified reviewBeautifully packaged and arrived quickly too.
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A. C.
31 Mar 2025
Verified reviewVery reasonably priced compared with other sites. Swift delivery and good quality items.
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M. M.
31 Mar 2025
Verified reviewDoes the job
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Y. E.
31 Mar 2025
Verified reviewThe products were excellent & well priced. The order was packed very well & arrived in tact. However I was disappointed - having paid extra postage for next day delivery - that my larder arrived two days later. My order was submitted at 4mins past 2, but thought it would be accepted as next day delivery. Thus won’t deter me from buying from C&W in the future but hopefully I won’t need such an urgent delivery again.
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J. C.
31 Mar 2025
Verified reviewEasy site to navigate and I like the fact that I can order single colours rather than sets only where some colours are hardly used.
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S. S.
31 Mar 2025
Verified reviewExcellent company. Always a reliable and professional company to order from.
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J. H.
30 Mar 2025
Verified reviewEasy to use website with a huge range of products and some at very good prices. My order was well packaged and delivered within the time suggested.
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M. A.
30 Mar 2025
Verified reviewVery responsive!
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A. S.
29 Mar 2025
Verified reviewGreat variety. Fast shipping. Safe packaging!
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C. R.
29 Mar 2025
Verified reviewVery speedy delivery and everything I ordered was delivered.
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P. B.
29 Mar 2025
Verified reviewEasy to use site, helpful staff and prompt service.
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A. D.
29 Mar 2025
Verified reviewI am very impressed by the customer service I received . I wanted to purchase a gift certificste for my son living in London , I am in the US . My son shops in a particular neighborhood and I was interested in his having the ability to do that with a gift certificate purchased on line . My inquiry was responded to quickly and i was given the advice I needed to proceed . My son was surprised and pleased to receive the certificate for his favorite art supply shop . I am looking forward to visiting the shop when I visit him in June . Thank you !
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