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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Mark C.
7 Sept 2025
Verified reviewGreat quality items and great delivery service. Thank you 5☆☆☆☆☆
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Barbara H.
7 Sept 2025
Verified reviewThis was an interesting experience. I ordered 6 large table easels for an exhibition Im going to be taking part in. 4 of them arrived. On the day of the delivery I also received an order for some sun cream from Superdrug. I sent a message to Cowling and Wlicox expressing my displeasure at only receiving part of my order as I was in a rush to get the easels to get organised for the exhibition. I received in the reply that ide received 2 parcels that day and that surely the other parcel was teh extra 2 easels! The easel boxes are approx 2 feet long, whilst the superdrug box was less than half of that in length. It was at this point that I was tempted to ask the customer services woman if she'd played with the toy to fit the right shapes in the right holes as a toddler!! Fortunately I still had the superdrug box and it had superdrug printed on the outside so I sent scans proof that Ide paid for 6 easels. The 4 easels that had arrived. The superdrug parcel. The email of the parcel carrier saying theyd delivered the parcel from superdrug. With the photograph of the two parcels of different sizes and random holiday snaps in case they thought them relevant etc etc. At first the customer services said they would have to check their stock to see if they were two easels up!! And also explained they hadnt been able to see the label on the photograph provided by the courier, of the two parcels being delivered!! The fact that the superdrug parcel was completely the wrong shape seemed to have past her by!! To be fair, in the end they said they would send the missing two easels, which they did and I now have all six of my easels. Which is why Ive given them 3 stars. The fact that it was obvious that the two parcels contained completely different things and they still tried it on to say that theyd delivered all of the order to start with I think was taking the **** tbh. I was going to contact them to suggest they start training staff by getting them to fit the appropriate shape in the appropriate holes so as this "mistake" wouldnt happen again. So yep if you do order from them, keep photies and records of everything so you can prove your case if there are any mix ups!!
Reply from Cowlingandwilcox.com
Hello, Thank you for sharing your experience with us. We understand how frustrating it must have been to face this mix-up, especially with an exhibition approaching. We appreciate your detailed feedback and are glad to hear that you eventually received all of your easels. Your insights will help us improve our service. Best regards. cowlingandwilcox.com team
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Elaine A.
7 Sept 2025
Verified reviewArrived in 4 days & I was very happy with my order of Pit Pens at sale prices. The only thing was, I tried to redeem £3 worth of points, but it wasn’t taken off. Probably my fault as I’m not great with technology. Anyway, thanks for a good transaction
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A. D.
25 Aug 2025
Verified reviewGreat item, great price, fast delivery!
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Kate M.
25 Aug 2025
Verified reviewGreat range of products, some really good value options and good service both in store and with delivery. Thank you!
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Rayhana H.
25 Aug 2025
Verified reviewPerfect for artists, reasonably priced art materials.
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Hilary M.
25 Aug 2025
Verified reviewIt was the first time using this art website and I was attracted by the free postage with an order over £50.00. I made a mistake ordering the wrong product but would like to comment that it would be beneficial to see on the outside front cover that the product is 100% cotton, which is what I wanted. However the hot pressed paper I chose was not clearly marked and I assumed it was a cotton product.
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Audrey C.
25 Aug 2025
Verified reviewOnce you received my order for three sketch books your response was fast. The delivery was fast. The price reasonable. I was totally impressed and I am now one of your happy customers. Thank you.
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Irina B.
25 Aug 2025
Verified reviewGreat product, thank you 😊
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Janet G.
25 Aug 2025
Verified reviewI love this concertina pocket book. It looks s just the right size for recording a short holiday or memorable family break.
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S. B.
25 Aug 2025
Verified reviewGreat discounts, huge variety. They are great, my package was lost by Royal Mail. Upon informing C&W, they promptly sent me a replacement. I am so happy to have received the watercolour pad, and other material and can't start using them.
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Snezana F.
25 Aug 2025
Verified reviewWe have been very pleased with deliveries from this company. It has excellent products and its deliveries are fast and well packed. I love the variety of items to choose from and it is easy to place orders, all from the comfort of home.
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Carole H.
25 Aug 2025
Verified reviewOrders are dispatched quickly and really well packed.
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Jack R.
25 Aug 2025
Verified reviewGreat service. Thank you.
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David T.
25 Aug 2025
Verified reviewExcellent range of art supplies. Prompt delivery
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Julie L.
25 Aug 2025
Verified reviewVery easy site to navigate and to order. Great communication. Dispatch was very quick and items arrived when expected. Unfortunately the end of one of the brushes had broken off during transit but as it was long handled I was able to cut it off, it has not affected the use of the paintbrush, very minor so didn't feel the need to complain. I have used this company a few times and I am always satisfied. The products are of high quality. I would not go anywhere else for my art products. I would highly recommend cowling and wilcox
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Susan Y.
25 Aug 2025
Verified reviewVery good
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Asnat D.
25 Aug 2025
Verified reviewExcellent supplier of great quality materials
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Carl E.
25 Aug 2025
Verified reviewGreat communication and price. Arrived well packaged
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Mark A.
25 Aug 2025
Verified reviewI found the site easy to navigate from start to finish. And was kept informed of delivery status.
Reviews displayed in chronological order
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