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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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M. B.
15 Sept 2025
Verified reviewMy order arrived on time and as described. It cost what the site said it would, was well packed and I’m happy with it.
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David a C.
15 Sept 2025
Verified reviewA spplier of well priced art materials.
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L. N.
15 Sept 2025
Verified reviewFound what I wanted quite easily colours just what I wanted
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Frazer L.
15 Sept 2025
Verified reviewNo issues with service or product.
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Susan D.
15 Sept 2025
Verified reviewVery good service
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Barry G.
15 Sept 2025
Verified reviewThe site is easy to use & navigate, the order was dispatched very quickly and the customer service is first class. The order arrived without fuss and the quality of the product is excellent .
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Rodney S.
15 Sept 2025
Verified reviewExcellant service, product was well packaged.
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Rachel M.
15 Sept 2025
Verified reviewThe delivery was very disappointing. I ended up receiving it 6 days later than was originally promised. When it came one of tubs of paint had splurged out and covered the pot. Fortunately it was wrapped it bubble wrap so mess was contained but was annoying to clear up and a real waste of paint.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your delivery took so long to arrive. I can see we received your ordered on 20/08 and we despatched on the following day. So, it seems our Carrier let us both down on this occasion. I'm so sorry about this. I'm wondering if the Bank Holiday could have caused short term issues as we rarely have issues like this. I'm also disappointed to hear that one of your pots burst. As you can see, we try our best to protect our deliveries as we as we can. If you'd like us to replace the paint please contact us on admin@cowlings.com and we can send you a replacement. Once again, I'm sorry you had issues with your order. Kind regards Guy
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Roy P.
15 Sept 2025
Verified reviewGood products at competitive prices, promptly delivered.
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Aileen B.
15 Sept 2025
Verified reviewGood price, well packaged
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Peter douglas S.
15 Sept 2025
Verified reviewAll good
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David M.
15 Sept 2025
Verified reviewExcellent Service. A3 mounts packaged well and delivery was very prompt.
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Ros K.
7 Sept 2025
Verified reviewEasy to choose colours. Very satisfied with my order
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Colin P.
7 Sept 2025
Verified reviewHad everything I ordered and arrived on time thank you.
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Stan G.
7 Sept 2025
Verified reviewgood value and prompt delivery
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Mary R.
7 Sept 2025
Verified reviewEasy to order. Very good selection of paints (acrylic) that I needed for a new Art class. Price was very reasonable & the parcel was well packaged very prompt. I have (since then) ordered and received pastels. Again, excellent service quality
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Stephen W.
7 Sept 2025
Verified reviewExcellent service & advice excellent art materials
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Tony C.
7 Sept 2025
Verified reviewgoods delivered quickly
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Tracy H.
7 Sept 2025
Verified reviewAlways quick delivery and never disappointed with packing
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Roy S.
7 Sept 2025
Verified reviewExcellent shop. I'm a regular customer. Good customer service.
Reviews displayed in chronological order
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